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Circle Lead Payments processing



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Hey there! Are you ready to join a dynamic team and lead a Circle of awesome customer loyalty teams (CLTs)? We're all about delivering top-notch services to our customers while having a blast at work. If you're passionate about leadership and love a good challenge, we want you!

Your Key Responsibilities will be:

  • Leadership and Team Management:
    • Lead and inspire a Circle of customer loyalty teams (CLTs), making sure work is divided smoothly and everyone knows their role.
    • Keep the team motivated and excited about learning new things and becoming experts in their field.
    • Support self-steering teams and help them achieve their career goals.
  • Risk Management:
    • Own the risk management process and follow the right procedures to keep financial and non-financial risks in check.
    • Make sure we're always on the safe side while keeping things running smoothly.
  • Adaptive Mindset:
    • Encourage the team to think outside the box and come up with creative solutions.
    • Adapt your leadership style to suit the diverse backgrounds and perspectives of your team members.
  • Capability Building:
    • Help team members grow by providing training and coaching.
    • Support the development of direct reports and others in the organization.
  • Interpersonal Trust:
    • Build trust within the team by valuing everyone's unique perspectives and being genuine about your own values and work style.
    • Create an environment of honesty and mutual respect.
  • Strategic Communication:
    • Share the local action plan and explain how it aligns with the bigger picture of the organization's mission and vision.
    • Motivate the team to achieve local business goals.
  • Talent Optimization:
    • Support the growth of team members using fair and personalized performance management and development approaches.
    • Tailor your support to meet the unique needs and preferences of each employee.
  • Performance Management:
    • Manage and report on the performance of a diverse team, setting clear objectives and holding team members accountable.
    • Take corrective actions when needed to ensure the team meets its goals.
  • Policy Development and Implementation:
    • Develop and interpret policies for your area of expertise and advise the wider business on policy application.
    • Monitor the implementation of procedures within the organization.
  • Stakeholder Engagement:
    • Identify and engage with stakeholders, addressing their needs and concerns through meetings, events, and supporting materials.
    • Promote understanding and commitment among stakeholders.
  • Transformational Change Management:
    • Manage workstreams or small projects within transformational change programs.
    • Use structured change management methodologies to build acceptance of change and embed desired culture and behaviors.

What we are looking for:

  • at least 3-5 years’ proven experience with people management
  • great communication skills (English is a must)
  • experience in banking / payments environment would be an advantage.

Wage (gross)

  • 2550 EUR/month
  • *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot

WellbeING

  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities

YOU/family/friends time

  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome yourING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Apply now

Questions? Just ask
ING Recruitment team

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.

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