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Circle Lead Payments processing



Solliciteer

Hey there! Are you ready to join a dynamic team and lead a Circle of awesome customer loyalty teams (CLTs)? We're all about delivering top-notch services to our customers while having a blast at work. If you're passionate about leadership and love a good challenge, we want you!

Your Key Responsibilities will be:

  • Leadership and Team Management:
    • Lead and inspire a Circle of customer loyalty teams (CLTs), making sure work is divided smoothly and everyone knows their role.
    • Keep the team motivated and excited about learning new things and becoming experts in their field.
    • Support self-steering teams and help them achieve their career goals.
  • Risk Management:
    • Own the risk management process and follow the right procedures to keep financial and non-financial risks in check.
    • Make sure we're always on the safe side while keeping things running smoothly.
  • Adaptive Mindset:
    • Encourage the team to think outside the box and come up with creative solutions.
    • Adapt your leadership style to suit the diverse backgrounds and perspectives of your team members.
  • Capability Building:
    • Help team members grow by providing training and coaching.
    • Support the development of direct reports and others in the organization.
  • Interpersonal Trust:
    • Build trust within the team by valuing everyone's unique perspectives and being genuine about your own values and work style.
    • Create an environment of honesty and mutual respect.
  • Strategic Communication:
    • Share the local action plan and explain how it aligns with the bigger picture of the organization's mission and vision.
    • Motivate the team to achieve local business goals.
  • Talent Optimization:
    • Support the growth of team members using fair and personalized performance management and development approaches.
    • Tailor your support to meet the unique needs and preferences of each employee.
  • Performance Management:
    • Manage and report on the performance of a diverse team, setting clear objectives and holding team members accountable.
    • Take corrective actions when needed to ensure the team meets its goals.
  • Policy Development and Implementation:
    • Develop and interpret policies for your area of expertise and advise the wider business on policy application.
    • Monitor the implementation of procedures within the organization.
  • Stakeholder Engagement:
    • Identify and engage with stakeholders, addressing their needs and concerns through meetings, events, and supporting materials.
    • Promote understanding and commitment among stakeholders.
  • Transformational Change Management:
    • Manage workstreams or small projects within transformational change programs.
    • Use structured change management methodologies to build acceptance of change and embed desired culture and behaviors.

What we are looking for:

  • at least 3-5 years’ proven experience with people management
  • great communication skills (English is a must)
  • experience in banking / payments environment would be an advantage.

Wage (gross)

  • 2550 EUR/month
  • *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot

WellbeING

  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities

YOU/family/friends time

  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome yourING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Solliciteer
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ING Recruitment team

Solliciteer

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behandelen iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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