Circle Lead Payments processing

Hey there! Are you ready to join a dynamic team and lead a Circle of awesome customer loyalty teams (CLTs)? We're all about delivering top-notch services to our customers while having a blast at work. If you're passionate about leadership and love a good challenge, we want you!

Your Key Responsibilities will be:

• Leadership and Team Management:
  • Lead and inspire a Circle of customer loyalty teams (CLTs), making sure work is divided smoothly and everyone knows their role.
  • Keep the team motivated and excited about learning new things and becoming experts in their field.
  • Support self-steering teams and help them achieve their career goals.
• Risk Management:
  • Own the risk management process and follow the right procedures to keep financial and non-financial risks in check.
  • Make sure we're always on the safe side while keeping things running smoothly.
• Adaptive Mindset:
  • Encourage the team to think outside the box and come up with creative solutions.
  • Adapt your leadership style to suit the diverse backgrounds and perspectives of your team members.
• Capability Building:
  • Help team members grow by providing training and coaching.
  • Support the development of direct reports and others in the organization.
• Interpersonal Trust:
  • Build trust within the team by valuing everyone's unique perspectives and being genuine about your own values and work style.
  • Create an environment of honesty and mutual respect.
• Strategic Communication:
  • Share the local action plan and explain how it aligns with the bigger picture of the organization's mission and vision.
  • Motivate the team to achieve local business goals.
• Talent Optimization:
  • Support the growth of team members using fair and personalized performance management and development approaches.
  • Tailor your support to meet the unique needs and preferences of each employee.
• Performance Management:
  • Manage and report on the performance of a diverse team, setting clear objectives and holding team members accountable.
  • Take corrective actions when needed to ensure the team meets its goals.
• Policy Development and Implementation:
  • Develop and interpret policies for your area of expertise and advise the wider business on policy application.
  • Monitor the implementation of procedures within the organization.
• Stakeholder Engagement:
  • Identify and engage with stakeholders, addressing their needs and concerns through meetings, events, and supporting materials.
  • Promote understanding and commitment among stakeholders.
• Transformational Change Management:
  • Manage workstreams or small projects within transformational change programs.
  • Use structured change management methodologies to build acceptance of change and embed desired culture and behaviors.

What we are looking for:

• at least 3-5 years’ proven experience with people management
• great communication skills (English is a must)
• experience in banking / payments environment would be an advantage.

Wage (gross)

• 2550 EUR/month
• *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.