Senior Analyst

REQ-10098199
26/06/2025
Customer Loyalty
Makati City, Filippine
ING Hubs

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Key Responsibilities/ Capabilities

Handle and analyze requests, escalations and enquiries.
Actively cooperate with other divisions to allocate escalations and prevent them from arising.
Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
Create and follow up files for reported breaks that are ageing and outstanding.
Formulate proposals for improvement.

Minimum Qualifications and Capabilities

Bachelor’s degree or equivalent experience
Analytical, flexible, open-minded and a team player
Ability to work under pressure and capable of managing and prioritizing multiple tasks.
Have a client driven approach.
Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
MS Office proficient with the ability to work with multiple applications at the same time.
Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
Superior attention to details
Experience in Payments Processing and Investigations
- Knowledge of SWIFT routing and RTGS systems
- Correspondent banking
- Post Settlements
- Transaction/FraudAccounts
- Payable/Receivable
- Knowledge with risk management, familiarity with escalation matrix
Account Reconciliations and Cash Management
- Ledgers and Statements
- Nostro/LORO accounts, sweeps
- Inter-Entity transactions and accounting
- Account funding/defunding

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In ING vogliamo che le persone possano dare il meglio di sé. Per questo, creiamo una cultura inclusiva dove tutti possono crescere e fare la differenza per i nostri clienti e la società. Promuoviamo sempre diversità, uguaglianza e inclusione. Non tolleriamo nessuna forma di discriminazione: per età, genere, identità di genere, cultura, esperienza, religione, razza, disabilità, responsabilità familiari, orientamento sessuale o altro. Se hai bisogno di supporto o un aiuto durante il processo di selezione o colloquio, contatta il reclutatore indicato nell'annuncio. Saremo felici di aiutarti per rendere tutto giusto e accessibile. Clicca qui per scoprire di più sul nostro impegno per diversità e inclusione.