Senior Analyst

REQ-10098199
26/06/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

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Key Responsibilities/ Capabilities

Handle and analyze requests, escalations and enquiries.
Actively cooperate with other divisions to allocate escalations and prevent them from arising.
Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
Create and follow up files for reported breaks that are ageing and outstanding.
Formulate proposals for improvement.

Minimum Qualifications and Capabilities

Bachelor’s degree or equivalent experience
Analytical, flexible, open-minded and a team player
Ability to work under pressure and capable of managing and prioritizing multiple tasks.
Have a client driven approach.
Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
MS Office proficient with the ability to work with multiple applications at the same time.
Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
Superior attention to details
Experience in Payments Processing and Investigations
- Knowledge of SWIFT routing and RTGS systems
- Correspondent banking
- Post Settlements
- Transaction/FraudAccounts
- Payable/Receivable
- Knowledge with risk management, familiarity with escalation matrix
Account Reconciliations and Cash Management
- Ledgers and Statements
- Nostro/LORO accounts, sweeps
- Inter-Entity transactions and accounting
- Account funding/defunding

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.