Senior UX Designer

REQ-10061276
18/08/2025
UX Design
Makati City, Filippine
ING Hubs

Dettagli del lavoro

The purpose of these UX activities is to increase customer satisfaction, user-friendliness and accessibility of ING’s digital services, all of it by aligning with the bank's strategy to increase customer engagement and conversion rates.

You will work closely with the business and delivery squads in a cross-country and cross-functional Agile environment to ensure that what is delivered meets customer needs and our quality standards. You’ll investigate users’ problems and make design decisions based on quantitative and qualitative data, keeping end-to-end responsibility for designing engaging omnichannel experiences for our customers.

Key responsibilities

Closely collaborate with Product departments to contribute to the evolution of ING products and services, advocate for users and support the company to deliver the best possible experiences for our customers
Generate clear ideas, design concepts, prototypes and final designs of creative assets from beginning to end, considering technology and regulatory constraints
Spread a user-centric and evidence-driven culture across our organization
Requirements and skills

3-5 years of experience as UX Designer/Interaction Designer. Experience in a bank or in a financial company is a plus
Knowledge in prototyping and visual design, specifically via Figma
Experience in User Research and User Testing activities

Knowledge of Digital Analytics concepts, metrics and tools is a plus
Excellent presentation, communication and negotiation skills

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In ING vogliamo che le persone possano dare il meglio di sé. Per questo, creiamo una cultura inclusiva dove tutti possono crescere e fare la differenza per i nostri clienti e la società. Promuoviamo sempre diversità, uguaglianza e inclusione. Non tolleriamo nessuna forma di discriminazione: per età, genere, identità di genere, cultura, esperienza, religione, razza, disabilità, responsabilità familiari, orientamento sessuale o altro. Se hai bisogno di supporto o un aiuto durante il processo di selezione o colloquio, contatta il reclutatore indicato nell'annuncio. Saremo felici di aiutarti per rendere tutto giusto e accessibile. Clicca qui per scoprire di più sul nostro impegno per diversità e inclusione.