Manager, Business Banking Strategy, Planning & Innovation

When you join the ING family, you’re not there to warm a seat or do the same thing forever. Being ambitious, asking questions and wanting the best result for our customers is all allowed.

We are seeking a strategic and forward-thinking professional to join ING’s Business Banking division as Manager, Business Banking Strategy, Planning & Innovation.

This pivotal role offers the opportunity to shape the future of business banking by driving strategic planning, innovation, and performance management initiatives. Reporting to the Business Development Lead, you will play a key role in integrating emerging technologies, including AI, into core business strategies, while supporting high-impact decision-making across the organisation.

Our ideal candidate will be passionate about innovation, possess solid analytical capabilities, and thrive in a dynamic, collaborative environment.

Ready to make an impact?

What you’ll do

• Lead the development and execution of annual strategy, business planning, and budgeting processes across Business Banking, ensuring alignment with broader organisational goals.
• Leading development of AI strategy & roadmap, drive innovation and AI integration by identifying and implementing strategic and tactical initiatives / use cases to increase speed, drive acquisition, efficiency, creativity, etc.
• Collaborate with cross-functional teams to set up, pilot and scale innovation & AI change initiatives across domains – Tech / Operations / Marketing / etc.
• Support ad hoc projects and initiatives, including market opportunity assessments, business case development, support strategic investment decisions, cost optimisation reviews, and strategic partnerships.
• Deliver timely performance analysis, reporting, and insights to inform leadership decisions and support achievement of key business targets.
• Provide strategic input into executive and board-level presentations, workshops, and reviews, representing Business Banking in high-impact forums.

What we’re looking for

• A strategic thinker with 6+ years’ experience in retail banking or financial services, and 2+ years in a strategy or innovation-focused role.
• Ability to translate strategic objectives into actionable innovation & AI initiatives, leveraging emerging technologies.
• Experience with generating, piloting, and scaling innovative ideas.
• Exceptional analytical and commercial acumen, with the ability to translate complex data into actionable insights and strategic recommendations.
• Proven experience in business case development, market analysis, and performance reporting, ideally with exposure to AI and emerging technologies.
• Excellent stakeholder management and communication skills, with the ability to influence across diverse teams and senior leadership.
• Demonstrated capability in leading cross-functional initiatives, managing competing priorities, and driving innovation in a dynamic environment.
• Tertiary qualifications in business, finance, or a related field, with proficiency in Excel, PowerPoint, and data visualisation tools.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing rachel.yuen@ing.com. 

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more?
Rachel Yuen rachel.yuen@ing.com

Applications close in 16th July 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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