COO Business & Change Manager

COO | Business & Change Manager (VP) | New York

About ING: 

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

As a Business & Change Manager, you play a crucial role in supporting management by contributing to the COO strategy development and implementation. You will act as a key liaison between various business units, both at a local and global scale. You will be leading and managing the COO change portfolio and organizational development, and act as a strategic sparring partner to the COO. This role requires a proactive individual who can monitor progress, manage stakeholders, and provide detailed reporting. Additionally, the Business & Change Manager will drive innovation and operational efficiency strategy within COO. You will report directly to the Americas COO and are a core member of the COO Americas Management Team (MT).

About the department:

COO is responsible for our day-to-day operations (CSD), Financial Crime Prevention (FCP), Operational Design, Control & Resilience (ODCR) and Data Management (CDO). Through these departments, COO collaborates closely with various business units to ensure the efficient execution of business activities, and works closely with other support functions to enhance system technologies, address business controls, and manage data effectively. Additionally, COO leads local Change & Transformation execution and coordination, together with Tech. 

Responsibilities :

• Manage Change Projects: Drive and oversee various change projects, monitoring progress, addressing challenges, and ensuring timely completion.
• Stakeholder Management: Engage and manage stakeholders, fostering strong relationships and ensuring clear communication throughout the project lifecycle.
• Drive Digitalization and Innovation: Identify opportunities for digitalization and improvement within operational processes, implementing initiatives to enhance efficiency.
• Operational Management and Efficiency: Develop and execute plans to improve operational performance management and optimize operational workflows and procedures.
• Organize and Structure: Coordinate key meetings, quarterly planning, key stakeholder and project presentations.
• Communicate and Engage: Lead communication and engagement efforts within and on behalf of COO Americas.

Qualifications and Competencies

• Undergraduate degree in Business Administration, Finance, or a related field
• At least 5 years of relevant work experience
• Strong analytical and problem-solving skills
• Proven track record of leading projects and change management in a complex global organization
• Experience in creating presentations and insightful reports (PowerPoints, Excel)
• Excellent data fluency
• Strong communication and stakeholder management skills
• Ability to think both strategically and tactically
• Proactive, structured and hands-on approach
• Ability to manage conflicting priorities and demonstrate adaptability in a fast-paced environment

Salary Range $143,000 -$181,000

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.