Chapter Lead – Customer Journey Expert in FM Competitive Pricing @ING Hubs Romania

Chapter Lead – Customer Journey Expert in FM Competitive Pricing @ING Hubs Romania

Discover ING Hubs Romania

We started out in 2015 as ING’s software development hub – a distinct entity in relation to ING Bank Romania – then steadily expanded our range to include more services and competencies. Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two locations: Bucharest and Cluj.

ING Hubs Romania offers 150 services in software development, data management, non-financial risk & compliance, audit and retail operations to 24 ING units worldwide, with the help of 1400 engineers, risk and operations professionals.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty and knowledge sharing are key to our teams and we’re always looking for like-minded people.

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

At ING, technology isn't the goal, but the best way of achieving it | 84 % of our colleagues in Romania agree

The Mission

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Within FM, in Competitive Pricing area, we have ING Pricing Architecture (IPA) platform, which consists of multiple components that enable real-time and batch calculations of financial risk metrics and simulations (e.g. XVA,PFE, Value at Risk, Expected Shortfall, Bilateral Margining, pre-deal derivatives Pricing) which are driven by new banking regulations as well as advanced Risk analysis on the derivative product portfolio of Financial Markets (interest rates, credits, foreign exchange). This platform is in the heart of the IT landscape for our global dealing rooms and risk managers in Asia, Europe and Americas, with 7-9 scrum teams spread across 4 locations (Amsterdam, Brussels, Bucharest and Singapore), cooperating to evolve it towards target ING Financial Markets IT vision.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. As a Chapter Lead, you will split your time between individual contributor activities and management / people leading activities (hybrid role):

From an individual contributor point of view, together with your customer journey expert colleagues in Bucharest, Amsterdam, Brussels and London, you will:

• Combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.
• Be the interfacing function between various stakeholders (trading, sales, Ops, risk, IT, markets, and software vendor partners) to understand the challenges and identify how technology and process can be used to solve them
• Represent the voice of the business to the squads
• Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments
• As partner of the squads, maximise business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog in AZURE and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery
• Translate and explain the “What” so that the IT engineers can determine the appropriate “How”
• Structure, simplify and solve issues on processes and systems
• Provide process design and visualisation
• Participate/Lead end to end refinement and solution design sessions
• Work independently and ensure that implications of decisions are thought through and get addressed
• Be able to have a good end-to-end vision and manage complexity
• Keep track of and analyze market and competition developments
• Lead, guide and inspire others in specific areas and manage the preparations and commitments regarding deliverables
• Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead
• Establish and maintain strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also identify business opportunities to drive revenue and improve product offerings
• Train and coach involved parties, ensuring understanding, adoption, and proper implementation of proposed solution(s)
• Accumulate and collect knowledge, keep it up to date and make it accessible for re-use. Take initiatives for sharing knowledge
• In case of an existing product/market, also take care of the further development of a product by initiating new Epics, Features and Stories.

From a managerial / people leader point of view, you will:

• Collaborate closely with the other CJEs, Product Owners, Product Managers, Product Area Leads, Chapter Leads and IT Area Leads to improve the maturity of the processes and practices and to facilitate the knowledge sharing across teams
• Stimulate a continuous delivery culture in terms of services and working conditions
• Coach and mentor the team members (be available for them and genuinely care about their aspirations)
• Provide continuous feedback for team members (regular 1:1s)
• Help the team members grow in their career path (identify opportunities within the project and learning needs)
• Recognize team and individual members’ efforts and successes
• Motivate the team, be an inspiration for them and act as a role model
• Remove impediments that obstruct the team in pursuing their goals
• Think strategically in terms of overall chapter opportunities and contexts for growth (functional knowledge, technical knowledge, ownership for the delivery, autonomy in the wider Tribe context, etc)
• Facilitate the growth of the CJE community
• Grow the team and perform recruitment interviews (functional and/or HR related). Work closely with the recruitment team to attract, onboard and retain top talent
• Define objectives for your team members and conduct yearly performance evaluations

What you’ll bring to the team

• Experience:
  • 7+ years background in Financial Markets and/or Treasury
  • 2+ years of people management experience
• Skills/knowledge:
  • Experience in Risk Management
  • Familiar with the Financial Markets regulation is a plus
  • Experience with working in Agile/Scrum is a plus
  • Problem-solving mentality
  • Good communication skills (in English), communication and presentation skills (telling – selling) across different skill and seniority levels
  • Strong analytical skills and an eye for detail, naturally collaborative person and eager to propose creative solutions to problems
  • Flexibility and adaptability to a changing environment
  • Experience with product and service management and processes
  • You enjoy working in a diverse and multi-cultural environment, you trust others and can be trusted
  • You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment
• Foreign languages: English (excellent level)
• Education: Completed education at Bachelor/Master level

What’s in it for you

• Annual Performance Bonus up to two salaries
• Extra vacation days depending on the total length of working experience
• Flextime – our own way of working
• Monthly budget on Benefit platform
• Growth opportunities
  • Defining a clear career path on short/ mid/ long term and identify the competencies you need to build/ develop to reach the next level: vertically – towards a managerial position or horizontally – towards an expert or architect level, locally or globally
  • Internal mobility is encouraged
  • Possibility to access International Short-Term Assignments or Long-Term Assignments
  • Upskilling/ reskilling programs
• Learning & Development opportunities
  • Annual training & certifications budget
  • Udemy and other e-learning platforms
  • Management talk sessions (6/ year) – hands-on workshops led by specialized consultants on different areas (e.g. leading difficult conversations, sense of belonging, work engagement etc.)
  • First time manager trainings
  • Coaching and Mentoring programs
• CSR activities: tree planting, coding lessons for teenagers etc.