Senior Associate

Overview: Payments (P&O) Department is responsible for providing support to our Financial Institutions (FI) clients and dealing with complaints and queries from these clients with respect to (but not limited to) international payments. It is important that the file manager considers each file as a challenge to improve quality and increase customer satisfaction. If you are good at:
• Creating and following-up files for incoming payments that could not be executed;
• Providing recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints;
• Formulating proposals for improvement
• Carrying out interventions with respect to FI electronic payments that have been incorrectly supplied If you are: A professional and mature individual displaying the following behaviors:

• You are analytical, flexible, open-minded, a team player

• You can deal with tight deadlines

• You have a client driven approach

• You are fluent in English, both written and verbal

• MS Office proficient

• Able to adapt in a fast-paced working environment If you can:
• Handle and analyze complaints and enquiries of FI clients with respect to international payments, domestic and direct debits;
• Actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising;
• Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance. If you’d like to work with: • Internal Teams in IBSS Manila • Business Partners Globally If you want to: • work in downtown BGC, the country’s economic center • enjoy competitive compensation and allowances • be part of one of the most innovative and exciting digital bank in the world • be part of a diverse, creative, and energized team