HR Services Specialist with French

We are looking for you, if you have:

• At least 1 year of working experience in a Shared Services environment, preferably with HCM data management processes (maintenance of the employee’s life cycle),

• Very good written and verbal communication skills in English + French (B2+/C1),

• Experience in HR technology & processes with strong focus on data management,

• Experience in cooperation and building the positive relationships with external / internal business partners,

• Excellent communication skills, readiness to learn and collaborate,

• Strong people & client orientation,

• Accurate, structured and strong attention to detail,

• Ability to work in an international and multicultural environment,

• Bachelor/Master degree (or equivalent).

You'll get extra points for:

• Experience in transition activities: preparation / review of the documentation, process & tools setup,

• Expertise in agile, operational management, quality management and risk,

• Curious to continuously improve in an agile way,

• Experience in working with Workday, ServiceNow,

• Knowledge of Belgian legal rules & regulations: labor law/ employment.

Additional skills:

• Proficient in the use of Microsoft Office

• Ambition to be part of setting up ING’s global shared People Services Centre

• Expertise of quality management and risk

• Problem solving & decision making

Your responsibilities:

• Act as a contact person for the HR Business Partners, managers and employees for HR-related queries and advise based on labor law provisions as well as policies of the company

• Taking care of administration around ING colleagues that join, leave or change jobs

• Maintaining employee data

• Creating contracts

• Handling employee inquiries and cooperation with Managers

• Maintaining the knowledge base for employees, managers and other HR

• Training new team members

• Assist to implement policies, procedures or systems