INTERNSHIP – Fraud Prevention & Claims Management

As part of strengthening its Anti-Fraud department, ING Luxembourg is looking for:
An intern in Fraud Prevention & Claims Management, starting in September 2025 for a duration of 12 months. Please note that only candidates who can provide a valid school convention will be considered.

The Anti-Fraud service, part of the ODCR department (Operational, Design Control & Resilience), is operationally dedicated to the prevention, detection, and handling of fraud.

It is also responsible for the in-depth analysis of claims related to payment matters in order to improve the security of our clients.

Your mission will include:

• Responding to requests from clients who are victims of fraud.
• Conducting in-depth analysis of fraud incidents to understand the mechanisms and strengthen security measures.
• Recovering fraudulently diverted funds, in coordination with competent authorities, payment channels and financial institutions.
• Managing administrative obligations related to fraud in accordance with internal procedures and Visa Inc. regulations.
• Collaborating closely with IT, legal teams, and banking partners for a quick and coordinated response.
• Working with the fraud teams of ING Poland and Visa International.

Your profile:

• Minimum of a Bachelor's degree (Bac +3) with a focus in economics, finance or law.
• Strong analytical, organizational, and decision-making skills.
• Excellent communication skills, both written and verbal.
• Ability to handle complex cases with precision.
• Comfortable working with numbers and analytical tools.
• Detail-oriented, adaptable, and a strong team player.

IT Skills:

Proficiency in MS Office is important, along with the ability to perform control tasks effectively.

Languages:

Fluency in French and English is required. Knowledge of Luxembourgish and/or German is a plus, but not mandatory.

Your work environment:

ING’s mission is to empower people to stay a step ahead in life and in business. This mission guides everything we do.
With over 1,100 employees in the Grand Duchy and by combining our local presence with the strength of a solid multinational like ING, we offer our individual and business clients a wide range of solutions through the channel of their choice.
Present in over 40 countries, ING is a global bank with a strong European base, employing 53,000 people who serve approximately 38.4 million customers.