Fraud Alert Specialist

REQ-10065289
18/08/2025
Fraud Management
Makati City, Filippine
ING Hubs

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Fraud Alert Specialist IV / 15

Fraud Alert Specialist is responsible for monitoring and detection of possible fraudulent transactions, perform fraud operations tasks, as well as delivering timely and accurate reports.

Job Description

Reviews fraud alerts based on transaction pattern, customer behavior, and other important factors to determine if alert is suspicious or not. Performs transaction verification to customers as well as assists customers for fraud related concerns, when necessary. Initiates card or account blocking when necessary. Reports unusual and suspicious customer transactions and/or behavior for immediate resolution Investigates customer fraud related disputes in an efficient and timely manner i.e. within the agreed time frame Prepares the fraud investigation, regulatory, and other reports accurately and on time Coordinates with legal and law enforcements if required Perform all alert handling and fraud operations tasks within SLA accuracy and timeliness standards and takes necessary actions to recover funds Discusses fraud concerns and presents related reports to relevant stakeholders Performs independent review and QA of alerts, fraud tasks and prepared reports. Executes other duties and tasks assigned to them whenever necessary

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