Site Reliability Engineer LMIM

REQ-10063395
18/08/2025
IT Engineering
Makati City, Filippine
ING Hubs

Dettagli del lavoro

We are looking for one employee to extend our WB Tech Local Major Incident Management team.

They will support the DevOps teams during high priority incidents (outages of IT services, with potential customer impact) within all of Wholesale banking Tech, by coordinating, facilitating, and communicating about the incident.

Tasks after an incident are:

- Guide teams through the root cause analysis and definition of improvement actions
- Create management overviews on process adherence and maturity across the domains
- Recognize problem area’s (high reoccurrence of incidents, low process maturity, etc) and escalate appropriately
- Collect and organize information about the IT services WB Tech delivers, into a central knowledge base Skills
- Excellent communication skills in English (written and spoken).
- Good understanding of IT and Banking
- Good understanding of ITSM processes (incident, problem, and change management)

- ITIL V3/V4 certified (preferred but not required)
- Understanding of Agile way of work (sprint, product ownership, Dev and Ops roles)
- Confident and active attitude

- Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.

At least 2 year(s) of working experience in the related field is required for this position.
Preferably 2-4 years Experienced Employees specializing in IT, Process Management, and Continuous improvement
Full-Time position available.

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