Fraud Management Product Expert

The ING Fraud department plays a crucial role in enabling society to do banking in a safe and easy way. We are dedicated to protecting our customers' financial health by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products. Our Security Toolkit team focusses on preventing fraud in the customer environment. With the development of AI and focus of fraudsters on scams, the financial health of our customers is at stake. By joining our team, you will contribute to helping the customers to be confident in digital banking and providing the tooling to protect themselves against financial damage by fraud.

"The Fraud department enables society to do banking in a safe and easy way. We protect your financials by being the best in fighting fraud."

Roles and responsibilities

As a Customer Journey Expert - at Fraud we call this position 'Fraud Management Product Expert' - within the Prevention area of the Fraud department, you will collaborate with colleagues across the bank to enhance our service to customers and internal teams. Your role involves balancing the need for digitalization and an exceptional customer experience with the imperative of security in combating fraud. You will translate fraud developments  into tangible improvements for our customers, demonstrating a passion for reliable solutions. In a fast-paced environment, you will take the initiative, think critically, and engage with internal and external stakeholders. Your key responsibilities include:

• Ensuring continuity and quality of data and services, supporting consumers of our services
• Acting as the business representative, steering IT development, defining customer requirements, aligning stakeholders, and assisting in testing new features
• Proposing and implementing improvements in our services based on customer feedback
• Collaborating with multiple product managers, engineers, and the product lead to create a digitization roadmap aligned with ING's growth ambitions
• Owning the fraud prevention perspective of the "aim for growth" roadmap and aligning it with senior stakeholders across the business and IT
• Taking ownership of the entire product lifecycle, from discovery to delivery, and driving creative solutions while considering risks and mitigating measures
• Initiating product and process improvements to maintain an attractive, relevant, and compliant product range

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning and take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Furthermore, you have:

• 5+ years of relevant work experience in a complex Agile environment
• Experience in refining and implementing new features and functionality
• Strong affinity with IT and understanding of complex IT landscapes, enabling you to challenge Architecture and engineering experts
• Strong conceptual and analytical skills
• Proven ability to take ownership of team processes, from vision to maintenance
• Excellent stakeholder management skills, including the ability to engage and collaborate with diverse (senior) stakeholders
• Proactive approach to seeking and providing feedback
• Excellent command of Dutch and English languages, both verbal and written
• Relevant education at least at HBO/bachelor level

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here. 

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Interested?

Apply directly online. Send your CV and motivation. We look forward to your application.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to work.