DevOps Support Engineer | Cards Area (Temporary 1 year) @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As Cards DevOps Engineer you will work on multiple and various projects, you will implement the vision and strategy of Cards Tribe according to requests of developing for card infrastructure applications such as Cortex (our core banking system). 

You will contribute to developing, testing and automation of different processes, in relation with banking applications.
Our environment inspires you to innovate and our Agile way of working empowers you to achieve set goals, while also enhancing your technical skills.

Your day-to-day

• Responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the systems as part of the 2nd line support;
• Offers technical support to the 1st line support and to the application users in order to prioritize and solve the problems related to his/her area of expertise, taking over the problem assigned and recorded by the 1st line support in the recording service (e.g. Service Now)
• Escalates the problems to the 3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps he takes in order to solve the problem in the recording service and notifies the user or the 1st line support when the problem is complete
• Produce and keep update different documents and procedures that are in relation with his area of support, records new solutions in the knowledge database and acts proactively, providing a report with the possible future issues that can arise in his/her area of expertise and the solutions to prevent those problems
• Manage project schedules, including testing and delivery to customers
• Research, document, and act as subject matter expert on specified applications
• Participate in design and improvement processes
• Proactively identify issues within the environment and resolve them
• Manage and prioritize issues and bugs with vendor and internal teams
• Manage Problem management process for incidents
• Create scripts to simplify processes and improve alerting
• Troubleshoots software and/or infrastructure issues as necessary, including hands-on correction of problems and working with necessary support teams to solve issues
• Working in an ITIL environment.

What you bring to the team

• Bachelor’s degree in Computer Engineering and/or Computer Science, or equivalent industry experience
• Knowledge of Oracle SQL or Microsoft SQL Server: Database objects (Triggers, Stored Procedures, Views, etc)
• Windows/Linux Server troubleshooting
• Knowledge of shell scripting will be an advantage
• Strong Service Delivery mindset and ability to visualize and shape business understanding and communicate in a way that gets stakeholder buy in
• Debugging skills and problem solving mentality
• Organized person, focused, able to work under pressure responding to critical incidents calmly, but effectively and capable to meet certain deadlines
• Ability to work within the team
• Good organizational skills and commitment to fast follow through
• Good command of English
• Experience using Agile methodology is a plus.

What we offer

• Impactful work in a fun and collaborative environment;
• Open-concept offices designed for both team work and relaxation;
• Corporate events and social gatherings;
• Hybrid way of working with flexible working schedule and short week options;
• Monthly budget on Benefit platform;
• Extra annual leave days depending on the total length of working experience;
• Growth opportunities through upskilling/reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.