Operations Engineer

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global brand tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen.  We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 25 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. In the 2020 KPMG Report on Excellence in Client Experience, ING Bank Romania ranked first in customer experience.

Currently, ING is the 4th bank in the local markets, based on the assets and is a universal bank with 1,6 million clients from three business segments: individual clients (Retail), SMEs and Mid-Corporate clients and Wholesale Banking.

Mission

The Relationship Manager  will be responsible for coordinating the relationship with the assigned portfolio of international subsidiaries within the Network Sector Coverage portfolio in line with ING’s policies and procedures. The aim is to provide products and services to our clients in an efficient and optimized manner while in the same time keen to identify high value-added business opportunities that can be further pursued jointly with the specialized sector teams.

Your Day to Day

• Determine together with the Sector Head the strategy for the Sector and in particular for the assigned client portfolio.
• Build up market intelligence, following closely and updating a well-defined prospect list and monitoring competition.
• Develop for each relevant Client a strategy to improve both the overall relationship and the share-of-wallet as a result of internal discussions with the wallet sizing team.
• Prepare and deliver to customers, in collaboration with colleagues in the Product departments, strategic presentations to win/ maintain the primary relationship and position ING as a trusted partner for the company.
• Maintain a continuous dialogue with the Client at different levels: CEO/CFO/ Treasurer, to ensure a good execution of the strategic client account planning.
• Keep business safe and compliant, adhering to all applicable internal policies.
• Active contribution to the overall Client Coverage team activities (involvement in projects related to innovation, new products/services developments and rollout, reporting, monitoring, operational activities, customer satisfaction and complaints, revenues and cost optimizations streams, commercial initiatives).

What you bring to the team

• University degree in Finance, Banking or another relevant field
• Minimum 2years of professional experience in the financial industry.
• Passion for the customer with good payments & cash management understanding.
• Capable of prioritizing and making quick and accurate decisions under pressure.
• Capable of developing a strategic approach with very good communication and negotiation skills.
• Financial analysis skills is a plus.
• Excellent written and verbal communication skills in English.