Sr. Product Manager

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Discover ING

• At ING we encourage you to `do your thing`, to do more of what you love. This is also the way we articulate our promise to offer frictionless banking.
• Active in Romania for more de 25 years, ING Bank pioneered the local banking industry, bringing innovation in the life of its customers. Currently, ING is the 4th bank in the local markets, based on the assets and is a universal bank with 1,6 million clients from three business segments: individual clients (Retail), SMEs and Mid-Corporate clients and Wholesale Banking.
• Join us! Together we`ll empower people and organisations to realise their own vision for a better future.

Your day-to-day

• Develop, implement and manage relationship opening and review processes for Business Banking clients
• Initiate change based on feedback from internal stakeholders, customer feedback and business objectives.
• Negotiate scope with business partners to align on objectives around time to the market, effort and value.
• Responsible for the analysis, identifies and quantifies opportunities for new features and new ideas.
• Create specifications for IT team and follow up until the development is done and put in production. Make sure that testing is done properly, and customer experience is good.
• Responsible for the documentation necessary according to internal and external regulations and for the specifications needed to be included in the sales, support and marketing materials.
• Follow up competition developments and legal requirements and come up with initiatives meant to maintain or improve ING’s competitive advantages.
• Act as third line of support for customer support & sales department.
• Take an active role in the QBR planning and execution.
• Actively participate in AGILE ceremonies of the squad. 

What you bring to the team

• Strong knowledge on KYC legislation and processes with focus on customers.
• User journey design thinking and customer testing across digital services.
• Capacity to come up with new innovative ideas on automation and digitization of existing flows.
• Ability to interpret and/or write business documentation and process specifications.
• Excellent analytical, organizational, innovative, problem solving and follow-up skills with the ability to meet time sensitive deadlines; capacity to work under pressure.
• Excellent oral and written communication skills (English and Romanian)
• University degree in related fields preferred.
• 4+ years of experience in banking & 4+ years proven experience in a similar role.

What’s in it for you

• Annual Performance Bonus up to two salaries
• Extra vacation days depending on the total length of working experience
• Flextime – our own way of working
• Monthly budget on Benefit platform
• Internal mobility is encouraged
• Possibility to access International Short-Term Assignments or Long-Term Assignments
• Learning & Development opportunities
• Pluralsight & e-learning platforms
• CSR activities: tree planting, coding lessons for teenagers etc.