ATM & Cashback Expert

At ING we are looking for an ATM & Cashback Expert

Your role and work environment:

We are looking for a talented and enthusiastic ATM & Cashback Expert to join our Payments & Daily Banking Tribe.

The responsibility of this team is to maintain and develop for our customers services to withdrawn and deposit cash at ING owned ATM and through partnerships with external ATM networks. You will be accountable for ATM network relationship management, service quality and maintain efficient ATM & Cashback (cash-out in shops) operational processes. You will be also responsible to manage project to increase the cashback usage and deposit services (including communications to customers), reduce operational costs, fraud and risks exposure.

This team is also responsible for assisting the top management to negotiate the best prices for our customer in case of withdrawals on the external ATM. 

You will promote and improve the positioning of Cashback service in the market, thinking beyond to compete in current and future landscape supporting ING’s profitable growth.

Your key responsibilities:

As a Payments & Daily Banking Expert you will:

Have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.

Be the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.

Work closely with customers and key stakeholders to achieve the initiatives that respond to the vision, strategy and road map of ING Spain.

You are passionate about improving the customer’s experience in the different channels and have a broad knowledge on products and services strategy.

Have a data mindset, you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction.

Work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work.

Be also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship.

Be a team player. You are actively involved in the maintenance, development and realization of (new) services & functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.

As a CJE you will report to a Chapter Lead.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• Master’s or bachelor’s degree with a minimum of 5 years of professional experience in the ATM & Cashback bank market
• Customer focused and results-oriented person.
• Strong digital, analytical, and strategic thinking skills
• Great organizational, oral and written communication skills
• Passionate about innovation, new market trends and future thinker
• Able to work in an autonomous way, to take initiative and to make things happen with a can-do attitude.

• Problem solving mindset.
• Good team player, willing to collaborate with different people.
• Very good oral and written English skills.
• Ability to work at an international level.
• Versatility and experience in several business domains is a plus.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: keeping both our customers and your colleagues in mind, you can choose the one that best suits you all.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you with your errands) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And you can benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass service.

Get to know Us

We are a team of more than 1000 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work with international and diverse teams every day across 44 countries.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!