Compliance Manager

It’s an exciting time to join ING, Australia’s most recommended bank, for the 3rd year running and we’re looking for an experienced Compliance Manager –Conduct, Ethics & Marketing within the Compliance team.

In this role you will manage risks arising from Unfair Customer Treatment, Conflicts of Interest, Market Conduct, Anti- Competition, Organisational Conduct and help ING manage risks arising from our norms, attitudes and behaviors related to risk awareness, risk-taking and risk management. The role of a Compliance Manager is instrumental in further enhancing and embedding of the compliance risk management culture within ING by providing commercially minded compliance advice to our business lines.

You will keep track/oversight of the local implementation of all local regulatory requirements and ING compliance by means of issue tracking, monitoring, Risk Dashboards and other risk specific reporting (regulatory and internal reporting) to internal stakeholders, including ING’s Head Office Compliance function. Reporting to the Team Leader – CCE, you will be proactive in managing the development, maintenance, review and continuous improvement of ING’s ASIC reporting and its breach management policies and procedures.

Specifically for this role we are looking for a senior compliance professional who understands retail banking products and the rules and regulations around marketing those products to Australian customers and can structure that advice to senior business stakeholders.

Ready to make an impact?

What you’ll do

• Advising on marketing collateral and campaigns
• Advising on issues relating to ING’s AFSL, ACL and ADI licenses
• Providing SME advice and support to business partners on regulatory and industry code obligations (eg ASIC Act, Corporations Act, NCCP Act and Spam Act)
• Providing compliance support to projects
• Building and maintaining a database of best practice advice to support the CCE team in providing high quality consistent advice
• Provide support to the Advisory team including continuous improvement of process and procedures
• Providing advice on improvement of compliance processes and procedures including ASIC reporting and Fit & Proper assessment procedures

What we’re looking for

• 10+ years of relevant experience in compliance or consulting roles in the financial services industry
• Experience working for either ASIC or APRA would be highly desirable
• Strong influencing skills and ability to ensure optimal outcomes are achieved whilst managing stakeholder expectations
• Excellent understanding of operational risks and control frameworks in retail Banking
• Experience in investigations into non-compliance with financial sector legislation, specifically root cause analysis
• Ability to lead investigations and provide a high standard of written / verbal communication to senior leadership
• Sound analytical skills and the ability to make decisions, critically assess and determine appropriate action in time pressured environments
• The ability to drive positive risk culture practices and experience of this in team leadership
• Solid understanding of relevant legislation

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT Day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more?
Contact Mark Montgomery on mark.montgomery@ing.com

Applications close Friday 26th July 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

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