One Way of Working (OWOW) Lead

It’s an exciting time to grow your career with ING, Australia’s most recommended bank, in 2025.

Reporting to Org. Change and Capabilities Hub Lead, you will contribute to the development of high performing teams to continuously improve and add value to customers and the organization. Your primary purpose is to promote a new culture and pace of execution within a delivery ecosystem that is optimised for flow.

In this role you will define and deliver supported and self-service learning on the OWOW for Delivery model, including promoting uptake of global learning resources in partnership with our global network, local experts and HR.

Partner within the team, OCIO and Tribes, to drive adoption of the standardized BLM toolset in line with local and global standards and ensure effective reporting of delivery metrics across the IBAL delivery ecosystem.

Ready to make an impact?

What you’ll do …

• Drive prioritized initiatives to embed the OWOW for Delivery model across Tribes, ensuring alignment with ING’s transformation goals.

• Design and deliver both supported and self-service learning experiences on the OWOW model, leveraging global resources in collaboration with HR and local experts.

• Actively encourage the use of ING’s global learning assets, tailoring them to local needs to build consistent delivery capability across the organization.

• Partner with OCIO and Tribes to implement the standardized BLM toolset, ensuring alignment with global and local standards.

• Ensure accurate and consistent reporting of delivery metrics across the IBAL ecosystem, supporting data-driven decision-making.

What we’re looking for…

• 5+ years of experience working in an Agile environment.

• Proven experience leading enterprise-wide Agile transformations, driving adoption of Agile principles, frameworks, and practices across large, complex organizations.

• Demonstrated experience coaching teams.

• Deep knowledge of several agile methods, frameworks and concepts (e.g. Scrum, XP, Lean Software Development, Kanban, LeSS, SAFe)

• Tertiary qualifications at bachelor’s degree or equivalent

What’s in it for you?

• Discounted ING Health Insurance.

• An additional Rest Day to support your wellbeing.

• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.  Let us know if you’d like to chat with an LGBTQ+ Confidential contact.  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?Contact  Mia.Annamalai@ing.com

Applications close on 20th Oct 2025

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