Vendor Manager - Payments

At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are.

We’re on the lookout for a Vendor Manager – Payments to join our high profile Payment Services team – Are you ready to make an impact?

As our Vendor Manager, your role will be to establish, maintain and manage effective business partnerships between ING, Strategic Business Partners (SBP), Key Vendors and payment schemes. Your day to day will consist of monitoring vendor performance, conducting risk assessments, driving strategic negotiations and managing contract reviews and renewals, including the uplift of new policy. Your scope will cover Payments on an enterprise wide level in this key role. 

This is a permanent role based in Sydney.

What you’ll do

• Be accountable for completion of applicable outsourcing activities on all steps of the lifecycle of the outsourcing agreement and ensuring that any regulatory requirements relating to outsourcing are met.
• Coordinate and manage changes to supplier, third party and payment scheme management processes driven by policy, regulations or improvement opportunities.
• Identify and assess scheme, supplier and third party risks. Work with Retail, Tech and Operations teams to plan and mitigate risks and manage business continuity (in coordination with the Business Continuity Manager).
• Engage with SBP and key vendors to facilitate efficient resolutions to any issues and events that arise.
• Work with procurement on negotiating, managing and monitoring contracts inclusive of service level agreements (SLAs) for key vendors and schemes in payments.
• Identify areas for cost improvement through development of a category strategy.

What we’re looking for

• Previous experience as a Vendor Manager or similar within Financial Services. Payments experience is highly regarded but not essential.
• A strong risk background with sound knowledge of third party risk. 
• Excellent internal and external stakeholder management and engagement.
• An analytical mindset and the ability to to navigate ambiguity with confidence.
• The ability to lead and adapt to change.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ Confidential contact.

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Sabrina Huynh, sabrina.huynh@ing.com.

Applications close Wednesday, the 1st of October.

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