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L1 - IT Service Desk (with focus on network)

  • REQ-10098680
  • 02/07/2025
  • IT Engineering
  • Slowaakse Republiek
  • ING Hubs


Solliciteer

This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are growing and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills and who can work both as part of a team or independently.

Do you have relevant an experience with Service desk or any other IT related area?
Do you have a strong customer-centric approach?
Are you full of ideas and do you like to implement them?
Are you a team player?
If you answered YES 4 times, you will enjoy working with us!

As Service Desk team member you can expect at ING the followings:

  • Serve as single point of contact for IT related problems of ING employees through the whole lifecycle.
  • Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
  • Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
  • Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
  • Reassign or escalate incidents and requests to on-site second line support, third parties or other teams where appropriate discussing fully with colleagues.
  • Monitor and update all incidents and requests
  • Take care of IT hardware and IT lifecycle
  • Help with inventory check of IT assets
  • Participating in international projects within the company

Personality requirements and skills

  • Microsoft Windows Administration
  • Advance knowledge of Microsoft Office products
  • Knowledge of network infrastructure components
    – Ability to identify common devices (switches, routers, access points, patch     panels, printers, etc.).
    – Familiarity with IP addressing, subnets, default gateways, DNS, DHCP, and Wi-Fi.
    – Carry out instructions (e.g., restart device, swap cable, relocate equipment) precisely and reliably.
    –Comfortable working in data rooms, network cabinets, or walking through office areas to verify physical setups
  • Problem solving
  • Strong interest in IT area
  • The drive to self-learning
  • Innovative thinking
  • Good command of English language (daily usage)
  • Knowledge of Microsoft Active Directory is an advantage
  • Microsoft / ITIL certificates are an advantage
Wage (gross)1.870 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot

WellbeING

  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities

YOU/family/friends time

  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome yourING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Green benefit – reimbursement for eco-friendly products or services up to 300 €
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office
Solliciteer
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Vragen? Stel ze aan
ING Recruitment team

Vraag via email
Solliciteer

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behandelen iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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