Operations Engineer - Competitive Pricing

At the heart of this mission is Adaptiv Credit Risk (ACR)-  ING’s enterprise-wide platform for measuring and managing credit risk. ACR supports limit management across various risk types and calculates credit exposurefor PreSettlement, Settlement, Money Market, Lending, Investment and Trading Risk. 

ACR enables:

• Limit monitoring and exposure risk measurement to ensure adherence to ING’s global credit risk appetite.

• Credit risk data distribution, consolidating and interfacing with other systems to provide a single source of truth.

ING users worldwide rely on ACR data when arranging transactions, making it a mission-critical system for safeguarding ING’s financial integrity.

The Team:

FM> - Competitive Pricing is looking for an enthusiastic and experienced Operations Engineer to help ensure the stability, security, and performance of one of ING’s most critical Financial Markets platforms. In this role, you will be part of the team responsible for the operational excellence of the Adaptiv Credit Risk (ACR) platform, which supports ING’s global Credit Risk monitoring and management.

You will work closely with our vendor (ACR is outsourced), engineers, business analysts, product managers,architects, and internal teams to maintaina highly available and resilient system. Your responsibilities varyfrom incident, problem, change and capacity management to performance optimisation, automation, monitoring (in line with ING’s standards), and continuous improvement of operational processes. You will also contribute towards the business by minimising outages and ensuring a great customer experience. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty, passion for both engineering and financial markets (high plus) are key to our teamand we are always looking for like-minded people. 

Roles and Responsibilities:

• Whether you start your morning from home or enjoy your morning coffee in our office (we’re in the office every Monday and Thursday), your day-to-day tasks will be quite similar. Here’s what your daily responsibilities look like:
• You work in an Agile environment, collaborate closely with the Product Owner and Customer Journey Expert(s) to identify bottlenecks in the Operations area and estimate, plan, implement, test and deliver mitigation actions as part of (short) delivery cycles.
• You contribute and are responsible for handling incident management (once a month, you will be part of a on-call standby routine), change management and root cause analysis in case of unavailability and data quality issues.
• Find opportunities to automate the testing of existing features, performance, and security, as well as the automation of deployments, monitoring, and more. This is a key responsibility of the Operations Engineers.
• IT Risk & security controls need to be put in place and accurately documented. For this, you will need to get familiar with and keep up to date with the ING Information Security Management Policy.
• You have a keen eye for improvements and will proactively bring them forward. Pick it up and make it happen. 

How to Succeed:

• Experience: 5+ years of engineeringexperience.
• IT Operations/Support experience, including Functional support to end users (such as Trades, Risk Managers, Collateral Managers) combined with analytical skills to identify root causes in workflow incidents (data, technical, functional).
• Monitoring & Observability, proficient in tools like Prometheus, Grafana, Splunk or similar. Able to interpret metrics, logs and traces to detect anomalies.
• ITIL Process Knowledge: solid understanding and hands-on experience.
• Experience and affinity with IT Risk & Security concepts.
• Is familiar with the Agile Way of Working. Understands CI/CD pipelines, automation and iterative delivery. 
• Stakeholder management, able to communicate effectively with technical and non-technical stakeholders.
• Familiarity with scripting languages in the likes of shell, Python or similar.
• ​Education: A University degreein Computer Science, Software Engineering, Financial Engineering or equivalent.

Nice to have:

• Knowledge of, working background or just an interest in Financial Markets is very welcome.
• Advanced SQL knowledge.
• Hands-on experience with Cloud providers is a strong plus.
• Experience with Kafka and Enterprise Application configuration in Entra ID.
• Experience with XFB (AXway File Broker). 
• Experience with MQ.

Who should apply?

At ING, we promote diversity not just because it is the right thing to do, but because it’s essential for delivering on our strategy. To stay a step ahead, we need teams with a healthy mix of contrasting perspectives and backgrounds as they are more creative, faster to adapt and more inventive with their solutions. We strive to hire a workforce as diverse as the communities in which we operate, and we will consider every application, regardless of race, religion, colour, national origin, sex, disability, or age.If you are an experienced Operations Engineer with a proven track record of managing various platforms and applications simultaneously, automating and maintainingend-to-end ecosystems, wewould love to hear from you!