Associate

REQ-10064447
18/08/2025
Customer Loyalty
Makati City, Filippine
ING Hubs

Dettagli del lavoro

The Retail Banking Operations in ING’s largest shared services organization (IBSS Manila) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture.

Job Description:

In this role, you will work for ING The Netherlands, Consumer Loans. Dutch customers who have (had) a loan and paid too much interest in the past will be compensated. In order to calculate the correct compensation amount, customers can send in evidence (contract, bank statements, yearly overviews). You will extract the input variables out of these client documents and register the applicable required data (ID number, IBAN, outstanding debt, limit, interest rate, repaid interest amount) in a tool (called Xclas). The tooling will then re-calculate the compensation amount and will trigger customer communications to inform the customer about the outcome.
1st Line of Defense Risk Management - Follow a range of mandatory process steps to ensure that work is carried out to the required standards to protect the organization from risk. Escalate situations that deviate from the mandatory procedures.

If you are:

A College graduate.
Ability to follow a range of mandatory process steps to ensure that work is carried out to the required standards.
Ability to learn processes and tasks quickly.
Highly collaborative and a strong team player.
Achieves results, even under tough circumstances.
Willing to work on mid to night shifts, weekends, holidays and render overtime as needed.

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In ING vogliamo che le persone possano dare il meglio di sé. Per questo, creiamo una cultura inclusiva dove tutti possono crescere e fare la differenza per i nostri clienti e la società. Promuoviamo sempre diversità, uguaglianza e inclusione. Non tolleriamo nessuna forma di discriminazione: per età, genere, identità di genere, cultura, esperienza, religione, razza, disabilità, responsabilità familiari, orientamento sessuale o altro. Se hai bisogno di supporto o un aiuto durante il processo di selezione o colloquio, contatta il reclutatore indicato nell'annuncio. Saremo felici di aiutarti per rendere tutto giusto e accessibile. Clicca qui per scoprire di più sul nostro impegno per diversità e inclusione.