Customer Journey Expert Insight Conversation

Customer Journey Expert Insight Conversation– Tribe Daily Banking & Mobile Led

Will you help our 8,000,000 customers to understand their financial household and be financially healthy?

Then we’re looking for you! ING introduces the Insight Conversation. A new customer proposition in which our Financial Coaches in the ING Houses have (remote) conversations with customers about their financial situation at moments that truly matter.

Together with the team, you are responsible for setting up and optimizing the contact strategy of this new proposition. You will ensure our customers know what an Insight Conversation includes, that they will be triggered at exactly the right moment to get into contact with a Financial Coach and that they are enabled to easily schedule an appointment. And this is only the beginning of how you will make a great success of the ING Insight Conversation, and contribute to the financial health of our customers.

Your work environment

You will work in the department / Tribe Daily Banking & Mobile Led. Here we work on the services for our 8 million private customers in the Netherlands. In this Tribe we recruit new customers and intensify the digital relationship with existing customers. We do this through solutions such as the ING App.

As a Customer Journey Expert you work closely with other customer journey experts in the Digital & Client Development team. You are end-to-end responsible for your business and are therefore in charge of achieving the optimal result.

Who you are

You are obsessed with customers. Always looking for ways to make the digital customer journey better. Thinking from solutions in the App is second nature to you. You validate solutions that you then implement with guts. You are ambitious and monitor the performance of your activities closely. With your approach you take others with you. And you know how to introduce impactful improvements to customers.

You are also not afraid to think or think differently. For example, you are constantly looking at how services can be optimized for customers.

Knowledge and experience

• You have at least 3 years of professional knowledge and track record in the field of marketing and/or customer experience in digital services
• You have an academic working and thinking level
• You have experience with agile working
• You are analytically strong and data driven
• You are constantly working to make yourself and your environment better and you actively give feedback to others
• You must be fluent in Dutch

Development and growth

At ING we realize that for sustainable growth we must always ensure that we have the best people in the right place. That is why we invest a lot in your personal growth and development. In addition, we also expect that you will take the initiative yourself. You are always aware of current developments in your field and you continuously improve yourself. You can expect us to actively support you in your professional development and we offer you many opportunities to grow.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• awarded.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.