Product Manager - Daily Business Banking

Discover ING Bank

ING is a frontrunner in the transformation of banking and a company that puts technology at its heart.

At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Join us! Together we can build the next generation of digital banking!

Our day-to-day activity       

• Develop, implement and manage processes from start to end for Business Banking clients.
• Initiate change based on feedback from internal stakeholders, customer feedback and business objectives.
• Collaborate with business partners to understand and align on objectives around time to the market, effort and value.
• Responsible for the analysis, identifies and quantifies opportunities for new features and new ideas.
• Create specifications for IT team and follow up until the development is done and put in production. Make sure that testing is done properly, and customer experience is good.
• Responsible for the documentation necessary according to internal and external regulations and for the specifications needed to be included in the sales, support and marketing materials.
• Follow up competition developments and legal requirements and come up with initiatives meant to maintain or improve ING’s competitive advantages.
• Act as third line of support for customer support & sales department.
• Take an active role in the QBR planning and execution.
• Actively participate in AGILE ceremonies of the squad.

What you bring to the team

• Strong knowledge on processes with focus on customers.
• User journey design thinking and customer testing across digital services.
• Capacity to come up with new innovative ideas on automation and digitization of existing flows.
• Ability to interpret and/or write business documentation and process specifications.
• Excellent analytical, organizational, innovative, problem solving and follow-up skills with the ability to meet time sensitive deadlines and work with cross-functional team; capacity to work under pressure.
• Excellent oral and written communication skills (English and Romanian)
• University degree in related fields preferred.
• 2+ years of experience in banking & 2+ years proven experience in a similar role.