Community Manager for Corporate Real Estate Management & Facility Services

For the Corporate Real Estate Management and Facility Services department, we are looking for a Community Manager in Amsterdam.

The team CREFS NL
The Centre of Expertise for Corporate Real Estate Management and Facility Services Netherlands (CREFS NL) is responsible for managing the real estate portfolio and related facility services for ING’s offices in the Netherlands. Our goal is to provide an inspiring and sustainable work environment that connects people, attracts talent, and contributes to the strength of our business units. By creating an environment that fosters a positive employee experience and by developing an attractive real estate portfolio, we deliver tangible value to our internal clients and the organization as a whole. To continue delivering value, we consistently invest in innovation, enabling us to stay ahead and operate in a lean, cost-conscious, and CO₂- and energy-efficient way. We create environments that are not only inspiring but also truly make a difference. We achieve this by placing sustainability and inclusivity at the heart of everything we do, enhancing the employee experience, and making ING’s brand identity tangible in every space.

What drives us is not only what we do, but also how we do it. We strive for control over quality, risks, and performance to stay in control, while building high-performing teams with colleagues in the right roles, equipped with the right expertise, and the opportunity to grow and thrive. We think and act with a long-term vision, make conscious decisions based on data and insights, and continuously develop our services with the user at the center. Our drive for development ensures that we keep learning, improving, and innovating.

We do this in close collaboration with our facility partner. Within an Integrated Facility Management (IFM) structure, the execution of facility services at the operational and tactical levels is outsourced. CREFS is responsible for the vision, policy, and the determination of the strategy and objectives for the real estate and facility services portfolio.

Community manager
ING values a good hybrid workplace experience for their employees. At ING we work hybrid, the days that we work at the office are purposeful. Through Orange Workplace we manage the office experience. The office is the place to be because something happens there that online cannot easily be replicated, it supports spontaneous collaboration, it provides creative energy, gives the cultural buzz, and it gives you that one personal encounter that makes your day. At the core of the ING work experience is a human touch and a deeply personalised approach.

This is where the newly designed role of community manager comes in place. As community manager you’re the extended team member of the leads. You help them build their community and make it attractive for their teams to physically connect. In your role you will contribute to the employees’ office experience, encourage collaboration and help promote a balanced distribution of presence in the office. Together with the leads you align on annual targets, which are likely to be different per team as the community activities will be tailored to the unique needs of each team.

Here’s what one of your workdays could look like:
Your day revolves around connecting people and enhancing the office experience. You start the morning with a one-on-one meeting with the lead of ING Business Banking. Together, you discuss priorities and align on how to strengthen the team’s sense of community. After this conversation, you join the team meeting to facilitate a dialogue on team agreements, helping the group define clear ways of working and fostering collaboration.

Around lunchtime, you take the opportunity to catch up with colleagues from Real Estate and Facility Services. These informal interactions are essential for staying connected, sharing insights, and identifying opportunities to improve the Orange Workplace Experience.

In the afternoon, you meet with a Tech lead to explore their requirements for building a vibrant community. You listen to their needs, suggest activities, and agree on how you can support them in making the office an attractive and engaging place to work.

Before closing the day, you join the weekly catch-up with SME Facility Services and Facility Managers. This is where you exchange updates, align on priorities, and agree on concrete actions to keep the workplace running smoothly and inspiring for everyone.

Your key responsibilities
As Community Manager you:

• Strengthen community management within the physical working environment.

• Organize tailor-made team days, events and informal meetings, in collaboration with leads.

• Consult with each lead twice a year to identify needs and provide appropriate facility support.

• Identify opportunities to increase connection, collaboration and engagement.

• Collaborate with Facility Management, HR and Communications to continuously improve the Orange Workplace Experience

• Report and monitor the impact on teams’ office experience and make adjustments where necessary.

Your work environment

• You will be part of the Facility Services team within the department Corporate Real Estate management and Facilities Services ING NL.

• You will report hierarchically to the Head of Facilities Services for the Netherlands.

• We strive to work in a professional and collaborative environment, where adaptability and proactive communication are key to success. Continuous learning, creating value, and embracing differences are essential to how we work.

• We work with the ING Orange Code, a set of values and behaviors in which integrity comes first, and through which we make agreements that give substance to these principles.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Furthermore, you have/are:

• Current residency in the Netherlands and are fluent in both Dutch and English, enabling you to engage effectively with stakeholders.

• A completed HBO education in Hospitality or Facility Management.

• 3-5 years of experience in the hospitality or facilities sector.

• Knowledge of and experience with creating and working with the Employee Journey.

• Experience in community building, hospitality, event organization or workplace experience.

• Strong interpersonal skills: you connect people and know what is going on. Eager to explore new ideas and perspectives.

• Organizational talent: you maintain an overview and switch smoothly between teams and departments.

• Empathy and listening skills: you know how to translate needs into concrete actions.

• Creativity and initiative: you come up with innovative ideas to enhance the office experience.

• Affinity with hybrid working and the changing role of the office.

• Strong communication and advisory skills

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary indication tailored to your qualities and experience in GJA16/FS10

• 36 or 40 hour workweek

• Individual leave: 24+2 individual holiday days based on 36 hr workweek

• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)

• CSR days: up to 2 days per year to actively engage in society by volunteering

• 13th month salary

• 8% Holiday payment

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Mobility card

• Attractive pension scheme

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!