Expert Lead Transformation (Process Improvements)

Lead the Transformation discipline for Process Improvements at ING Hubs Slovakia. Define and safeguard expert standards, orchestrate complex change delivery, ensure strategic alignment, and strengthen the Hub’s capability to execute transformational change at scale. Act as both people leader and expert practitioner, developing your team while driving high-impact transformation programs and initiatives in the area of process management.

Key Responsibilities

Strategy & Vision

• Setting the strategic direction for the process improvements function

• Linking consultancy, operational excellence, and transformation to business priorities and long-term value creation.

Leadership & Capability Building

• Lead and develop a team of transformation specialists (Process Experts –process improvements).

• Build expert craftsmanship through structured capability uplift and coaching.

• Provide leadership coaching, support performance management.

• Lead experts, executing high‑impact process improvement projects, developing standards, methodologies, capabilities, coordinating end‑to‑end improvements, and building continuous improvement culture across the organization.

• Lead transformation of the function towards future, technology and AI oriented skills

Transformation Strategy & Portfolio Delivery

• Lead the change portfolio and ensure alignment with strategic objectives.

• Embed change management practices into all improvement efforts

• Design program and project structures to enable predictable, integrated execution.

• Provide specialist guidance on policies, procedures, and complex transformation topics.

• Contribute to functional strategy through expert insights.

• Report on performance, outcomes and initiative status

Operational Excellence & Continuous Improvement

• Identify and execute high-impact improvement initiatives.

• Develop and deploy standards, frameworks, KPIs, and improvement governance.

• Lead adoption of continuous-improvement practices across Hubs.

• Use OM dashboards, productivity trends, attendance data, maturity scans, and risk signals to target improvements.

Stakeholder & Executive Engagement

• Engage senior stakeholders with data-driven insights.

• Actively work with COOs, Supercircle leads, Global process leads and senior stakeholders;

• Manage cross-functional engagement to enable organizational alignment.

• Act as the trusted advisor for operational management and transformation topics

Assurance, Governance & Risk

• Ensure adherence to governance, risk standards, and compliance requirements.

• Lead assurance reviews and implement corrective actions.

• Monitor risk, service reliability, attrition, hiring patterns, and business-change triggers.

What You Bring

Experience & Skills

• 5–10 years in transformation, change delivery, consultancy, or process improvement in international environments.

• Proven leadership experience with expertise teams.

• Strong expertise in change management methodologies and portfolio integration.

• Strong analytical skills and experience with dashboards and OM data.

• Ability to influence senior stakeholders and navigate ambiguity.

• Black Belt certification

• Track record of Black Belt projects delivered

Education & Languages

• University degree (Bachelor’s or Master’s).

• Fluent English (C1).

Personal Attributes

• Structured, resilient, and able to simplify complexity.

• Strong communicator who builds trust and operates with integrity.

• Strategic mindset paired with execution focus.

• Customer‑centric problem‑solving and balanced stakeholder management.

• Influence without authority

Wage (gross)4293EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home

• Daily working time: 7hrs 45min instead of standard 8hrs

• Daily refreshments - coffee, fruits, drinks

• Fully equipped gym accessible 24 hours / 7 days per week

• Game room with unlimited access

• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary

• Life insurance contribution: up to 22,14 EUR/per month

• 3rd pillar contribution: up to 3% from your monthly salary

• 24/7 external mental health support

• Learning opportunities: internal and external learning programs

• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year

• Extra vacation days: up to 10 extra days/per year

• We welcome your ING-positive friends: referrals starting from 1000 EUR

• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award

• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results

• Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.

• Home office contribution: 20 EUR/per month

• Discounts from our and your favorite stores: up to 30%

• Warm welcome package for your fresh start

• Pet friendly office