Customer Journey Expert Permission & Approvals (bridging ‘Business’ & ‘Tech’)

The mission

Our tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer data services as part of our OnePAM platform. These services can be directly integrated into the mobile, web and assisted channels of our consuming entities: ING Retail banks, Business banks and Wholesale bank.   

We are looking for a Customer Journey Expert to join our feature squad responsible for delivering Permission and Approval solutions.

• Permission: the authorisation of ING Customers and ING employees to perform online banking activities in different channels (e.g. Mobile, Web and Assisted) is supported by a Permission engine, which calculates the permission of customer (and employees) on each activity based on customer data and static configuration services.

• Approval: for certain online banking activities, ING customers need to approve the action (e.g. a payment request). How and what to approve is determined based on our customer data and static configuration services.

Your responsibilities

• Guide consumer teams in onboarding to the Permission API, by understanding and challenging their customer journeys, business processes, permission/approval requirements and other requests.

• Propose, test and implement new permission/approval configuration of consuming teams and, if needed, create use cases and integration tests for those new configurations.

• Analyse the business requirements of new features for the Permission API. Create functional designs using our personas reflecting the new functionality that is expected from the Permission API and work closely together with the squad engineers to deliver.

• We are looking for someone with drive and structure to deliver from concept to execution.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• Master’s or bachelor’s degree

• 5+ years of relevant experience in product management, software (API) development, business analysis & change management, consultancy

• Experience and demonstrated ability to work within an application development team

• Ability to quickly pick up Permission and Approval concepts and make it your own is required to succeed

• Curiosity and drive to understand the IT landscape and solutions offered

• Experience and ability to structure and lead design and alignment sessions

• Pro-active approach and strong analytical mind to quickly grasp the essence of what is required

• Ability to be structured and to the point in communication

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.