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Job Description In the process of establishing a new business relationship, knowing the customer is of key importance to ING. This is necessary to minimize the possibility of ING becoming a party to money laundering or terrorist financing activities. Customer Due Diligence process, or CDD, basically means carrying out background checks: collecting and monitoring all relevant documents concerning the identity of the customer, as well as gaining insight into their business, ownership structure and financial transactions. Both new and existing customers and business partners are subject to CDD. Reputational risk for ING is at stake. Improper execution of ING Financial Economic Crime (FEC) requirements may lead to serious damage by means of bad press and, more importantly, lawsuits started by other banks or legal actions by regulatory authorities. ING therefore attaches paramount importance to upholding its reputation by observing national and international FEC requirements. The CDD Analyst in this respect often deals with confidential information and has to find a balance between business interests and often gray areas in legal requirements. Job role(s) – Key Responsibilities  Information, documentation gathering and record retention of the evidence  Initiation of the CDD process and follow up, review of due dates.  Follow *MiFID, Alert Hit handling and PTM procedures and working instructions  CDD and MiFID analysis and proper determination of the risk level in line with the existing general and local CDD and MiFID requirements  Client file processing in the relevant ING systems such as CDD and MiFID Tool  Processing of new CDD/MiFID requests, CDD/MiFID changes and periodic reviews  Analyse, investigate and decide on the unusual alerts generated by ERASE system  Follow up on CDD and MiFID reconciliation reports  Maintenance of statistical reports  Business Tracking when required  GRID setup of new clients, verfication of information i.e. address, segmentation etc.  Perform ad-hoc duties assigned from time to time Experience / Competencies  University degree  2-4 years work experince with related activity or in any banking operation team.  Good analytical and communication skills  Practice in the economic area (or legal)  Fast learner and work effectively with minimal supervision.  Team player  Proficiency of English  ACAMS (Association of certified Anti-Money laundering specalists) Certification - Desired  Profilcient in *Chinese

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

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