Process Manager

PHI-000149
18/08/2025
Consultancy
City of Taguig, Philippines
ING Hubs

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Job Details

KEY RESPONSIBILITIES

Understand and appreciate the application of Operations Management
Working with operational teams in all parts of the business to analyze, review, identify and document business process improvement opportunities
Act as a mentor and advocate to business partners and leadership team to promote and encourage continuous process improvement
Where applicable, demonstrate usage of Six Sigma and Lean Sigma tools and techniques • Provide training on Lean Six Sigma tools and techniques
Ensure integrity and consistency in all initiatives and allocated tasks
Identify, understand and manage inter project dependencies, risks and issues
Deliver progress status related reporting to senior management and committee structures as required
Provide business partners and business leadership with independent consultation and support in the delivery of business change opportunities and recommendations
Act as a source of structured change management and process improvement expertise
Planning, coordinating and consulting with both business and project teams to ensure delivery in a consistent and effective manner

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.