Digital Process Expert

At ING we are looking for Digital Process Expert

Your role and work environment:

We are looking for several Digital Process Experts that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments, in the following areas: Core Banking and Clients and Product and Public Entities.

The responsibility of this team is to provide the best solution for Customer processes considering market behaviors, regulations, costs reduction and user requirements, delivering high quality developments based on Agile Methodology. Making things happen, helping others be successful, always being one step ahead—that’s our DNA.

Your key responsibilities:

As a Digital Process Expert, you will:

• You are part of thedelivery team to define functional requirements, participation in testing and support before the Go-live.
• You analyze data to extract operational information for decision taken, create reports for Operations areas (MicroStrategy, Excel, Power Point, etc..). Analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency.
• You are responsible for improving the service with an end-to-end mindset, for the day-to-day performance, for building reliable business operations and services, and for connecting it with internal or external parties.
• You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.

What are we looking for?

• Master or bachelor’s degree between 3/5 years of experience managing complex projects.
• Customer focused and results-oriented person.
• Strong English is a must have.
• Clear Communication: Excellent communication skills.
• Remote Collaboration: be adept at collaborating with team members in different time zones and cultural backgrounds.
• Cross-Cultural Sensitivity & Empathy: Being aware of cultural differences within the offshore team fosters a positive and harmonious work environment.
• Adaptability: be flexible and adaptable to changing circumstances and time zone differences.
• Prioritization: Strong prioritization skills and ensure the team focuses on delivering high-impact results.
• Risk Management: Identifying potential risks in an offshore setup and implementing measures to mitigate them ensures smoother project execution.
• Deadlines Management: Efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines.
• Stakeholder Management: Engaging and managing stakeholders effectively for successful project outcomes.
• Problem-Solving: Strong problem-solving skills enable to address challenges and obstacles that may arise
• Tech: Although not mandatory, some technical knowledge to facilitate effective communication and understanding between the Product Owner and the development team.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: keeping both our customers and your colleagues in mind, you can choose the one that best suits you all.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you with your errands) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And you can benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass service.

Get to know Us

We are a team of more than 1000 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work with international and diverse teams every day across 44 countries.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we a