Customer Journey Expert/Business Analyst

REQ-10097321
19/06/2025
Customer Journey
Makati City, Philippines
ING Hubs

Apply now

As a Customer Journey Expert, you will help the Global Financial Crime and Fraud Prevention area towards its mission to drive higher quality and more efficient KYC monitoring and reviews for its consumers via advanced analytics products and services.

You will analyze data from +20 countries which will be consuming multiple services (e.g. Transaction Monitoring, Customer Due Diligence, Customer Screening) and will also communicate in the appropriate level with relevant business/technical stakeholders from these countries. You will also support the definition and follow up on the milestones of Data Roadmaps related to these countries.

You will contribute to key data management and governance activities related to various Data Products and Initiatives in line with the global policies followed by ING.

Apply now

Your place of work Explore the area

Questions? Just ask
ING Recruitment team

Ask by email

Apply now

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.