Road Manager

Job Description: Road Manager, Global KYC (Know Your Customer)

Do you want to play an essential role in ensuring the good reputation of ING, and protecting the bank against money laundering and terrorist financing? Currently we are looking for a Road Manager (Program Manager) for the Retail KYC & CDD (Customer Due Diligence) Services Tribe.

The Retail KYC & CDD Services Tribe is a dynamic and growing organization within the Global KYC domain.

The tribe is currently focused on improving customer experience and maximizing operational efficiencies, whilst remaining compliant and in control of our risks and processes on a global scale. You will be involved with the continuing development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

What you will do:

A Road Manager (RM) orchestrates the planning and delivery of Customer Due Diligence and Screening solutions across the Global KYC organization.
The RM makes it possible to realize complex changes through short-cycle implementations by organizing the cooperation, coordination and coherence between Tribes, Squads, stakeholders and colleagues. This specialization has a stronger emphasis on influencing rather than on control.
As an RM, you are the SPOC (Single Point Of Contact) for countries under your remit with regards to the implementation of the KYC global digital platform and its services. You are responsible for the roll-out of one of the Global KYC Digital Service in one or multiple business lines (Retail Banking, Wholesale Banking, Challengers & Growth, Market Leaders).

As an RM you:

• Orchestrate the development, implementation and communication of the Global KYC Digital Service;
• Create and own roadmaps, manage dependencies and monitor progress between Global KYC, countries and relevant specialist domains;
• Simplify our KYC delivery approach to relevant (international) stakeholders;
• Determine the direction of change, together with the Business Executives and stakeholders;
• Support senior management by enabling the successful start-up, execution and delivery of complex and strategic change;
• Involve and align the Tribes, Squads, stakeholders and colleagues necessary to organize and implement the change;
• Add focus and accelerate business transformation;
• Ensure and foster collaboration with your team as well as across the international customers and other Tribe colleagues.

What we are looking for:

• Minimum 10 years of project / program management experience (depending on role specification and related seniority level)
• Proven track record with international roll-out of global solutions to various countries
• Results-driven: You are able to lead global and local partners and stakeholders to realize strategic and complex change initiatives
• Strong stakeholder management and communication – ability to navigate complex stakeholder environment and communicate with different levels of the organization, including senior leaders (C Suite)
• Strong organizational sensitivity: Because of your analytical skills and deep understanding of the underlying issues, opportunities and dynamics of the organization you are broadly accepted as a sparring partner and advisor by senior stakeholders
• Ability to make impact through inspiring and energetic leadership, just do-it, try-it and fix-it
• Problem solving: you bring structure and quickly find the core root causes of issues and manage the necessary remediation actions
• Independence: You stick to your principles, and you are accepted because of your independent and facilitating role while avoiding being rigid
• Extensive knowledge and experience in business and IT, with the ability to connect both
• The personality, character and capabilities to optimally function within an Agile environment