Senior Analyst

REQ-10066232
18/08/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

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Job Details

Payments (P&O) Department is responsible for providing support to our Financial Institutions (FI) clients and dealing with complaints and queries from these clients with respect to (but not limited to) international payments. The Key Responsibilities are of the following but not limited to:

• To carry out interventions with respect to FI electronic payments that have been incorrectly supplied; • To create and follow up files for incoming payments that could not be executed.

• To handle and analyze complaints and enquiries of FI clients with respect to international payments, domestic and direct debits.

• To proactively provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints; • To actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising.

• To formulate proposals for improvement.

To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.

. Responsible for the day-to-day processing requirements of the function. Perform various structured routine operational tasks in a standard work environment. Handles simple high-volume processes. Is starting to develop knowledge of the internal market and to understand the objectives of the department and mission and vision of the company. Requires formal training in theories/concepts/basic processes of the function. Works under close supervision; receives instruction, guidance and direction from a senior team member. Acts in line with ING rules and policies. Main Tasks / Important Responsibilities and Result

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.