Business Analyst for Intelligent Automation (RPA) - maternity cover

REQ-10096106
15/05/2025
Customer Journey
Slovakia
ING Hubs

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ING Hubs Bratislava is a servicing hub providing transactional & banking operations services for ING’s global wholesale clients. These are exciting times for us as we are now also starting to offer more and more complex knowledge work in design and consultancy roles. We are part of the Ing Hubs organization which consists of servicing hubs around the globe. Our vision is to centralize the processing activities of ING to these servicing hubs to help harmonize and standardize products and processes in order to give an outstanding and differentiating client experience to all clients of ING worldwide.

To support this growth and harmonization we are now looking to expand our Intelligent Automation team in Bratislava. The mission of the team is to accelerate the identification, analysis and execution of intelligent automation activities, while delivering efficiency, consistency and quality improvements to our banking operations worldwide.

In this role you will be involved in global projects and will be part of a rapidly growing Automation community within ING and contribute to continuous quality and performance improvements.

Responsibilities:

Analyze and document business processes to identify intelligent automation and AI opportunities
Collaborate with stakeholders across various business domains and countries to gather business needs and requirements and define “as-is” & “to-be” process states
Prepare detailed documentation, including but not limited to business case and process definition documents (PDD)
Promote automation initiatives by identifying new opportunities with major efficiency gains and improvement potential
Work effectively with developers to ensure accurate translation of business requirements into technical solutions
Provide ad-hoc reports to senior management to highlight progress on high-priority and critical automation use cases
Ensure automation solutions are seamlessly implemented by proactively reviewing and recommending changes to overall operating model

Requirements and skills:

Bachelor's degree in Business, Computer Science, Engineering or a related field
2+ years of experience in business analysis and process improvement predominantly in intelligent automation projects/programs
Proficiency & experience in market-leading intelligent automation tools, including but not limited to robotic process automation (RPA), intelligent document processing (IDP), natural language processing (NLP), AI/ML, rapid application building, process mining
Experience with creating process flow diagrams (with commonly known BPMN tooling)
Strong analytical and problem-solving skills, with ability to understand business processes and translate/document clearly
Excellent communication skills to effectively liaise between stakeholders and technical team members
Familiarity with agile methodologies
Service mentality and passion for working and developing in an innovative team
Entrepreneurial work style, in which you regularly step “outside the walls” of your role to drive innovative thinking
Fluent in English

Wage (gross)

2320 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.