Head of Strategy, Planning and Performance, Retail (Executive Manager level)

At ING, we believe in the power of fresh thinking and diverse perspectives. We’re committed to creating a banking experience that’s simple, empowering, and human—and we know that starts with exceptional people. That’s why we’re looking for a strategic, forward-thinking leader to help shape the future of retail banking in Australia.

Head of Strategy, Planning and Performance, Retail is more than a leadership role—it’s an opportunity to influence the direction of one of Australia’s most innovative banks. As a trusted advisor to the Head of Retail, you’ll play a central role in defining and executing our strategic agenda, driving transformation, and ensuring operational excellence across the Retail division.

You’ll lead the Business Management Office and work across all areas of the business—Product, Operations, Technology, Risk, and Finance—to align priorities, accelerate delivery, and ensure we’re always moving forward with purpose. Whether you’re crafting board-level communications, overseeing performance metrics, or guiding cross-functional initiatives, your work will directly impact how we serve our customers and grow our business.

What You’ll Do

• Shape Strategy: Partner with the Head of Retail to define and deliver the strategic roadmap for ING’s Retail division, ensuring alignment with broader business goals.
• Drive Execution: Lead the coordination and execution of high-impact initiatives across multiple teams, ensuring seamless delivery and measurable outcomes.
• Enable Performance: Oversee business performance management, including the development of dashboards, KPIs, and insights to support data-driven decision-making.
• Lead Governance: Manage executive communications, including board papers, leadership presentations, and the facilitation of key governance forums.
• Support Financial Stewardship: Collaborate with Finance to manage budgets, forecasts, and resource prioritisation, ensuring cost-efficiency and value creation.
• Inspire Teams: Foster a high-performance culture by coaching team members, promoting collaboration, and driving engagement across the Retail division.

What We’re Looking For

• A strategic leader with 10+ years’ experience in business management, strategy, or transformation, ideally within a large, complex organisation.
• Deep expertise in retail banking, with a strong grasp of customer experience, digital innovation, and regulatory environments.
• Proven ability to influence at the executive level, navigate ambiguity, and lead cross-functional teams in a matrixed environment.
• Strong commercial acumen and analytical skills, with the ability to turn insights into action and drive measurable results.
• Exceptional communication and stakeholder engagement skills, with experience preparing board-level materials and facilitating executive forums.
• A collaborative, adaptable mindset with a passion for coaching others, building high-performing teams, and fostering a culture of continuous improvement.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing rachel.yuen@ing.com. 

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more?
Rachel Yuen rachel.yuen@ing.com

Applications close Tuesday 1 July 2025

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