Business Manager within the TM Payments & Shared Solutions

ING Hubs Poland is hiring!

We are seeking for a committed, ambitious, highly organized, and delivery-oriented Business Manager / PMO within the Transaction Monitoring Services Area – Payments & Shared Solutions. Global Financial Crime & Fraud Prevention has 4 functional Areas: Customer Due Diligence, Transaction Monitoring, Screening and Data. This role sits in the TM Services Area. As Business Manager / PMO, you will support and advise the Global Lead of TM P&SS and Data and the rest of the Management Team on relevant topics, which include Area Delivery & Performance, HR, Finance, Reporting & Control and Communication. This is a Global Area which encompasses multiple locations and time zones.

We are looking for you if you:

• have self-starter with a clear ‘can do’ mentality.
• are proactive, resourceful, and willing to go the extra mile.
• are able to think 3 steps ahead and link different activities and understand how they influence/ are dependent on one another (analytically strong).
• have proven ability to work comfortable with limited information and higher levels of ambiguity and uncertainty.
• have highly organized and a very structured way of working.
• have demonstrated ability to take ownership and consistent delivery on commitments in time.
• have ability to deliver and work on multiple topics at the same time.
• have exceptional follow through, accurate and attention to detail.
• have high level of confidentiality.
• are able to work both independent and as a team member. You need to be able to manage your own work and set your own priorities.
• have ability to succeed in fast-paced environment.
• have a Master's degree.
• have strong communication, networking and influencing skills.
• have at least 3-5 years’ relevant work experience.
• are fluent in English speaking and writing.
• have strong analytical skills.

You’ll get extra points for:

• Experience in working with data in the areas of Financial Economic Crime, Anti Money Laundering and/or Compliance.
• AML related accreditation or certification.
• Experience in project management (as PMO), which allows you to step in into different projects when needed, is highly advisable.

Your responsibilities:

As a Business Manager, your standard responsibilities will include supporting the Global Lead in optimizing the functioning of the Area. You take care of assurance and maintenance of the identified business processes within the Area and make recommendations for improvements and potential efficiency gains.

• Within the area you will be organizing, facilitating, and supporting the Global lead; you take care of the communications, you’re in control of and provide the right information to support the area to effectively track and monitor topics such as people, recruitment, budget, and product delivery.
• You involve your stakeholders and ensure improvements where needed, or you take the initiative yourself to drive continuous improvements to optimize the effectiveness of the area.
• You will contribute towards the delivery of the quantitative / qualitative budget (Dynamic Plan) and coordinate and launch follow-up actions. You ensure that management information and control information will be put together.
• You are responsible for the Quarterly Business Review cycle of the Area. In this regard you ensure timely decision making by facilitating the QBR process inside the Area and you are the linking pin between relevant stakeholders across the different business areas and the broader Global FCFP organization.
• You are “a spider in the web” of the area that you support and are the binding factor within the area.
• You coordinate HR processes for the Area, focusing on, but not constraint to, sourcing, admin and keeping the overview and onboarding and other relevant HR metrics to run an effective area.
• You will also be responsible for the preparation of meetings, maintaining area ceremonies, rituals, organizing offsites and preparing presentations, memos and briefings. This is all in close collaboration with Global Lead, Product Leads and any business management peers.
• You can also be asked to support Global Lead with project management within key programs on a need for need basis.
• On top of providing support to your assigned area as a member of the central PMO team, you will contribute to managing events and projects that would have cross-area impact.

Information about the squad:

ING Hubs Poland is an Equal Opportunity Employer and place a high value on diversity and inclusion of our employees. TM Payments & Shared Solutions is part of Global Financial Crime & Fraud Prevention organization within ING COO which delivers global solutions across 20+ countries, affecting 36 million ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale.

The role naming convention in the global ING job architecture will be Business Manager IV.