Global Fraud Learning Professional

We are looking for you, if you:

• have relevant experience in Fraud,
• have an affinity for Learning,
• know or want to learn how to create engaging (blended) learning solutions.
• can write effective copy, instructional text, audio and video scripts,
• are keen to collect feedback to improve the learning content,
• are a networker and know how to build a learning community,
• are creative and curious,
• are eager to learn & explore.
• are fluent in English.

Your responsibilities:

• analysing, determining and developing of global Fraud learnings for ING & relevant COO staff,
• analysing the learning needs and create a learning plan,
• driving the content creation for multiple learning solutions, like instructor-led, Virtual Instructor Led Trainings (VILT), webinars, video, eLearning etc. with a primary focus on online/VILT Operations content creation,
• working together daily with experts in Fraud, as well as with other Academy learning content developers and trainers,
• organising knowledge transfer sessions with Trainers on the developed content,
• keeping an eye out for learning trends and developments, best practices, and innovations relevant to (ING’s) Operations practices.

Information about the squad:

COO Academy

The COO domain contributes to giving customers a superior experience and putting sustainability at the heart of everything we do. 

The COO Academy provides a comprehensive learning platform designed especially for all professionals working in the COO domain. My COO Academy is dedicated to supporting all COO employees in their growth and development.  Whether you're involved in transaction processing, KYC, Financial Economic Crime, Fraud, Analytics, Customer support, or any other operations function.

Our purpose is “We make the difference by enabling an environment that inspires our COO employees to grow and develop themselves into highly skilled & engaged teams which are fit for the future.”

Our strategy is to bring learning to life. We combine strong curriculums with a practical and flexible learning approach. Our learning experiences contain on the job assignments, collaboration and self- paced learning activities. Always easy, engaging and rewarding.

We have a vacancy for a Global Fraud Learning Professional within the area of Global Financial Crime and Fraud Prevention.