CDD 6 months- Account Manager – Wholesale Banking Operations (COO)

REQ-10111739
23/03/2026
Customer Loyalty
Luxembourg, Luxembourg
ING Bank

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ING Luxembourg -Wholesale Banking Client Services is looking for an Account Manager for a duration of 6 months starting July 2026

Your tasks

As an Account Manager, your main tasks will be to :

Manage a portfolio of clients in collaboration with the Relationship Managers
Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)
Follow-up and monitoring of the transactions of our clients (KYT)
Ensure a smooth and safe management of clients’ data
Strong collaboration within the team and other departments to serve the clients’ needs
Respect and improvement of the processes
Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc

Your profile:
Competencies / Behaviour:

Good team spirit
Risk Management oriented
High level of communication
Commercial skills
Good administrative organization
Autonomy and proactivity
Adaptability
Solution-oriented
Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint
Good knowledge in KYC (Know Your Customer)

Experience:

Studies in Economics/ Banking or Customer Service
A first experience in the banking sector or Customer Service will be considered as an asset

Languages:

Fluency in French and in English is mandatory

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

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Questions? Just ask
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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.