Governance and Controls Analyst

ING is on the hunt for an experienced Governance and Controls Analyst to join our dynamic team based in Sydney. This is a permanent full-time opportunity based in our Sydney (60 Margaret St) office.

As our Governance and Controls Analyst, you’ll be responsible for supporting the Governance and Controls Lead in the implementation and ongoing governance of the Australia KYC Program. This includes reporting to both local and global stakeholders. You’ll also responsible for ensuring implementation of the KYC Policy across the 1st Line of Defence (1LOD) to ensure compliance to local and global Policies. In addition, supporting the wider 1LOD in facilitating AML Risk Assessments using both local and global methodologies to ensure risks are appropriately identified, managed and mitigated.

Your key focus will be understanding our Know Your Customer (KYC) Policy, along with AML/FEC guidelines, to ensure compliance with local and global policies and regulations. The role may also involve supporting remediation and improvement initiatives across KYC Australia and within the greater ING group.

This is an 'AML sensitive' role and appointment to this role is subject to applicants satisfying the requirements of ING’s AML Policy prior.

What you’ll do

• Support and undertake regular review and assessment of AML/KYC risks to identify risks related to type of customers, industries, countries, products, services, transactions and distribution channels that could give rise to FEC.
• Work effectively with the Compliance, Risk Management and business stakeholders to ensure risk is identified and managed at an appropriate level and within agreed criteria.
• Report and track issues, events and Key Control Testing in line with ING Australia NFR Framework.
• Raise knowledge gaps and help to improve overall capability by raising awareness of the risks and controls to manage KYC risks.
• Enhancement and capability uplift in tools, processes, and reporting to meet the evolving needs of the business.
• Supporting remediation and improvement initiatives across KYC Australia and within the greater ING group

What we’re looking for

• Proven experience in successful initiation and implementation of change.
• Solid understanding of AML/CTF regulatory requirements and legislation.
• Awareness of Operational Risk Management.
• Excellent conflict resolution & negotiation skills.
• Strong analytical and problem-solving skills.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply 

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Mark Montgomery email: mark.montgomery@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications open Friday 1st May and close Sunday 31st May

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager

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