Internship IT Communication and Community management

Are you up for a challenge?

Then help us activate and grow the user adoption of the digital workplace at ING! The ambition and purpose of Global Workplace Services at ING is to help ING colleagues use the continuously changing digital workplace to the max by giving tips how to work smarter and optimise collaboration. We feed them with knowledge through training, events, and continuous sharing on the online community. We also have an ambassador community dedicated to support their direct colleagues in their journey to get the most out of their digital workplace.

The team

Who are we? We are Global Workplace Services: the department that is responsible for the delivery of IT-related workplace products and services to ING colleagues worldwide. Think laptops, software like Microsoft 365 tooling, Wi-Fi, telephones, and of course the support for all of these.

Role and responsibilities

We are looking for a communication and online community enthusiast who loves to provide continuous support and inspiration on the online community and who is creative in trying out new ways to help activate and involve our employees and ambassadors. Are you that proactive intern who wants to learn the ropes in a diverse and dynamic setting?

If so, you will be part of our employee experience guild for at least five to six months, starting preferably in January of February 2026. You will be supporting us with creating communication towards employees and ambassadors about new initiatives, updates and learning opportunities.

You will also be in charge of maintaining and activating the online ambassador community by: sharing knowledge and tips which will be provided to you; helping with organising the monthly global ambassador update and knowledge sessions and maybe even a local or global online event. There will be lots of space to try out new ideas and grow this community both in enthusiasm and numbers. Workplace Services is a uniquely pivotal ING department where no day is the same.

What you’ll be doing

• Create weekly news items for the SharePoint HUB site in various formats: text, video, or images.
• Help develop user-friendly emails, instructions, videos, and knowledge articles for new tools and services.
• Stimulate colleagues to engage with the community on Viva Engage and propose ideas to increase community involvement.
• Consistently deliver accessible, visually appealing work in line with brand guidelines.
• Contribute ideas for using modern communication channels to improve end-user engagement and communications.
• Maintain and activate the online ambassador community by sharing knowledge and tips, organising monthly updates, knowledge sessions, and events as needed.
• Monitor and support the ambassador community, assisting with questions and collecting answers for members.
• Develop initiatives to keep ambassadors involved and enthusiastic, helping them share experiences within the group.
• Perform ongoing weekly tasks for the ambassador programme, such as onboarding new ambassadors, providing access to platforms, and sending welcome emails.
• Help with the organisation of an online or offline event for ambassadors and colleagues to share knowledge and experiences.
• Promote the ambassador programme to encourage growth in different ING countries.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To take on this challenging and rewarding opportunity, you’ll need: 

• You are an HBO, bachelor or master student in journalism, communications, languages, marketing, or a related field of study.
• You live and study in the Netherlands.
• You can work in the ING office in Amsterdam at least 2 days per week. On the remaining days, you may work remotely
• You love to create crisp and inspirational messages that reflect the ING brand guidelines.
• You know how to write attractive and understandable content about sometimes complicated (technical) topics.
• You enjoy managing online communities.
• You have an affinity with IT and the latest (cross-media) technologies.
• You have knowledge and experience with M365, and one or more of the following tools: Figma, Photoshop, After Effects, InDesign, Illustrator.
• You are independent, ambitious, and result driven.
• You are pragmatic, proactive, and enjoy coming up with new ideas.
• You work in an accurate and structured manner.
• You are an enthusiastic team player.
• You are fluent in English.
• Fluency in Dutch is not required, but it is considered an advantage

What we offer

• 32 hours/week internship for five to six months.
• You will be part of a small enthusiastic and dedicated team.
• A dynamic, international environment where you can learn at a fast pace.
• A great chance to develop yourself as an online community manager and learn about internal communications at a high level.
• Internship allowance.

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance

• Your own work laptop

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

How to apply

Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. Applications without a motivation letter will not be considered.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.