Windows DevOps Engineer | Global Communication @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things, and they love doing it in good company. Do you?  

The mission

As a Global Communication DevOps Engineer you will be part of a skilled team that maintains, improves and manages the full life cycle of multiple Front Office communication systems used in Financial Markets and Group Treasury globally. These are dealing room communication systems. Your activities are very diverse: from interesting global system implementation deliveries, to helping end users with urgent issues, and ensuring our systems are safe and secure. You are facing different challenges every day. Your clients are located in ING Dealingrooms globally.

The Global Communication Team consists of 9 OPS engineers located in various countries across time zones. Together we deliver top quality support to one of the most critical departments in the bank: Financial Markets & Group Treasury (FM>). The scope is global and consists of 27 Front Office locations. Within the team, we embrace the agile way of working to improve efficiency and to ensure we deliver the best service possible to our customers. You will analyse and troubleshoot incidents and work pro-actively to reduce recurrence. The role is alo very focused on project delivery, and ensuring applications meet ING risk requirements. The focus of the activities is broad with good Windows server knowledge required.

Your day to day

• Manage and maintain the global communication systems (including trader voice systems, Windows servers hosting critical recording systems, and messaging services).

• 1st line support (client facing), 2nd line functional support, hands on project delivery, and vendor management.

•  Create and maintain Windows automatic deployments using Azure DevOps Pipelines, Ansible and Powershell

• Troubleshooting end to end (desktop, application, hardware, networks, SBC’s, etc.).

• Prepare, manage, execute, automate system changes and feature delivery (primarily in weekends)

• Ensure system security compliance with ING standards and policies (IT Risk).

What you'll bring to the team

Knowledge and experience:

• Minimum 5 years of experience in an IT support/DevOps.

• Strong change management, delivery and organisational skills.

• Experience in maintaining the operational side of application management, including client facing 1st and 2nd line support.

• Broad knowledge of hardware and software (Windows server OS), IT infrastructure and Windows CI/CD.

• Broad knowledge of automation tools ( Ansible, PowerShell, WinRM )

• Experience with managing vendors on operational level.

• Basic knowledge of networks 

Competencies:

• Excellent written and verbal communication skills (in English).

• You are customer-focused and communicative. You enjoy working as part of a team.

• Able to work unsupervised in a high pressurized dynamic environment in a meticulous and structured way.

• Strong problem solving and analytical thinking - ability to diagnose and resolve ambiguous problems.

• Willingness to continuously improve skills. 

Nice to have:

• Good knowledge of networks ( VLAN’s, Firewalls )

• Knowledge Session Border Controller (SBC’s).

• Knowledge of Risk Management.

• Experience with the IPC Unigy system and/or Voice Recording systems.

• Any MS certification is an added value, as well as ITIL certification.

• Knowledge of Azure DevOps tools.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).