Customer Journey Expert - GSF

Your work environment

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Your role

The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’) that has as purpose to realize our clients’ dreams by connecting them to global markets, providing financial solutions, and delivering long lasting value. As part of the Tribe, the Investing Product Area is responsible for the design, modification and maintenance of the FM & GT systems used to support the Securities Financing, Commodity Derivatives, Equity Derivatives and Cash Equity trading activities. In particular we are looking for a Customer Journey Expert in Anvil. The role operates in a global, multi-country setup.

We are looking for an ambitious and pragmatic team player to strengthen our team of customer journey experts.

As a Customer Journey Expert (CJE):

• You will undertake a business analysis function, with a strategic outlook, focusing on Lending and Repo products (Equity & Fixed Income).

• You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.

• You will be the interfacing function between various stakeholders (trading, sales, Risk, Ops, IT and markets) to understand the challenges and identify how technology and process can be used to solve them.

• You will represent the voice of the business to the squads.

• You will be working with control functions (Risk, Legal, Compliance).

• You will gain valuable knowledge of Financial Markets, IT Systems development, and banking processes, which gives you a solid base to have career opportunities inside the Tribe and elsewhere in ING.

• You will work from ING London and collaborate closely with teams across multiple ING countries to deliver scalable, reusable solutions.

Your key responsibilities

• As partner of the squads, maximise business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery.

• Translate and explain the “What” so that the IT engineers can determine the appropriate “How”

• Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions.

• Work independently and ensure that implications of decisions are thought through and get addressed.

• Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead.

• Establishes and maintains strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also to identify business opportunities to drive revenue and improve product offerings.

• Trains and coaches involved parties, ensuring understanding, adoption and proper implementation of proposed solution(s).

• Accumulate and collect knowledge, keep it up to date and make it accessible for all parties. Take initiatives for sharing knowledge.

• Be able to have a good end-to-end vision and ownership, and manage complexity

• Keep track of and analyse market and competition developments

• Experience with Linux commands is a pre

Who are we looking for?

A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

As Customer Journey Expert you will need:

• A completed master’s degree

• Experience with Anvil, an ION product, is strongly preferred

• Working knowledge in the domain of Securities Financing products (Lending and Repo) is a must

• Familiar with the Financial Markets regulatory landscape (SFTR, MIFID II, …etc.)

• You have an interest in IT

• Experience working with Agile/Scrum

• You have a problem-solving mentality

• Good communication skills (in English), communication and presentation skills (telling – selling) across different skill, cultures, locations and seniority levels

• You have good stakeholder management skills, including vendor relationships

• You are flexible and you easily adapt to a changing environment

• You enjoy working in a diverse and multi-cultural environment spanning over international locations, you trust others and can be trusted

• You have respect for diverse perspectives

• You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment

We offer you

A clear purpose, an unique offer and a range of flexible compensation and other benefits:

• A 40-hour working week, we work in hybrid mode (50-50).

• An informal working environment with innovative colleagues, and a learning culture.

• Work Agile, so new ideas come to life faster.