CDD 6 months- Account Manager – Wholesale Banking Operations (COO)

ING Luxembourg -Wholesale Banking Client Services is looking for an Account Manager for a duration of 6 months starting July 2026

Your tasks

As an Account Manager, your main tasks will be to :

• Manage a portfolio of clients in collaboration with the Relationship Managers
• Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)
• Follow-up and monitoring of the transactions of our clients (KYT)
• Ensure a smooth and safe management of clients’ data
• Strong collaboration within the team and other departments to serve the clients’ needs
• Respect and improvement of the processes
• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc

Your profile:
Competencies / Behaviour:

• Good team spirit
• Risk Management oriented
• High level of communication
• Commercial skills
• Good administrative organization
• Autonomy and proactivity
• Adaptability
• Solution-oriented
• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint
• Good knowledge in KYC (Know Your Customer)

Experience:

• Studies in Economics/ Banking or Customer Service
• A first experience in the banking sector or Customer Service will be considered as an asset

 Languages:

• Fluency in French and in English is mandatory

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!