Associate, FCP Client Outreach

COO | Financial Crime Prevention (FCP) | Associate, FCP Client Outreach | New York

About ING: 

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

As a KYC Client Outreach Expert, you are responsible for engaging daily exchanges with these stakeholders to ensure a smooth communication flow. You are in direct contact with our clients for collecting KYC relevant information, answering their KYC related questions and checking the accurate documentation received to allow the completion of the KYC reviews. Data quality is handled through duly collecting and storing all documents requested from clients in the internal system in accordance with the KYC Policy and all FATCA, CRS and ESR guidelines.

About the department:

ING has the mission to provide our clients a best-in-class experience. As KYC Client Outreach Expert, you are the spokesperson from Know your Customer (KYC) side to our clients.

You are responsible for supporting KYC execution in accordance with the Bank's compliance policies and procedures. Your role plays an important part as liaison between all stakeholders involved in the delivery of the KYC processes, including internally Front Office, Compliance, operational teams across our organization and externally our clients.

Responsibilities:

• Serve as the primary point of contact for clients, relationship managers and operational teams regarding onboarding, periodic reviews, event driven reviews and other possible outreach needs
• Proactively reach out to clients via email, phone, or other channels to request required documentation and clarify outstanding items.
• Collaborate daily with internal stakeholders (Front Office, Compliance, Operation Teams (KYC Analyst) to ensure alignment and smooth client experience.
• Review and validate client documentation for completeness and accuracy before submission.
• Clearly communicate regulatory requirements (e.g., KYC, FATCA, CRS, ESR) to clients, ensuring they understand the purpose and importance of each request.
• Track and monitor client responses, escalate delays and send formal reminders to unresponsive clients.
• Maintain accurate records of client interactions and documentation in internal systems, ensuring compliance with internal policies and regulatory standards.
• Support continuous improvement initiatives by identifying pain points in the outreach process and suggesting enhancements.

Qualifications and Competencies:

• Undergraduate degree, Graduate degree
• 4+ years of relevant experience
• Excellent verbal and written communication skills with a client-first approach. Requires experience in communication across different locations.
• Strong ability to review and validate documentation with precision.
• Skilled in managing multiple tasks and meeting tight deadlines.
• Capability to identify issues, analyze their root causes, and propose practical and effective solutions.
• Flexibility to adapt changes in regulations, processes and fast-paced environment. Be on track with all the changes in KYC domain.
• Ability to work well within a team, sharing insights and supporting colleagues to foster a collaborative work atmosphere, sharing team values and be a good fit to the team dynamics.

Salary Range: $110,000-140,000

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.