Management Assistant – COO

At ING, we’re committed to making banking simple, human, and a little more enjoyable. We believe in giving people the freedom to focus on what matters most, while we take care of the rest.

As a Management Assistant supporting the COO Leadership Team, you’ll be at the centre of a fast-paced and evolving part of the business. Supporting multiple senior leaders across different teams, you’ll manage complex diaries, coordinate meetings, monitor inboxes, and handle a range of administrative responsibilities including expenses, travel, and event coordination.

You’ll play a key role in keeping things running smoothly, including juggling competing priorities, anticipating needs, and ensuring leaders are well-prepared and organised in a constantly changing environment. Alongside this, you’ll build strong relationships across the teams you support and work closely with a collaborative network of Executive and Management Assistants.

This role offers variety, visibility, and the opportunity to make a real impact day-to-day. It’s well suited to someone who thrives in a dynamic environment, enjoys being across multiple moving parts, and takes pride in staying one step ahead.

This is a permanent role based in Sydney.

What you’ll do

• Provide proactive diary and calendar management for multiple COO Leadership Team members, balancing competing priorities and ensuring their time is used effectively.
• Manage email inboxes, triaging communications, highlighting priorities, and following up on key actions.
• Coordinate meetings, prepare agendas and materials, and track actions to ensure outcomes are delivered.
• Handle end-to-end administration including expenses, budgets, invoices, purchase orders, and system access requests.
• Organise domestic and international travel, ensuring seamless and policy-compliant arrangements.
• Support team culture and engagement initiatives such as events, town halls, and team activities.

What we’re looking for

• Proven experience in an Executive Assistant, Management Assistant, Team Assistant or similar role supporting multiple senior stakeholders (2+).
• Strong organisational skills with the ability to manage competing priorities and tight deadlines.
• High attention to detail and a proactive, solutions-focused mindset.
• Excellent communication and stakeholder management skills, with confidence engaging across all levels of the business.
• A high level of discretion and professionalism when handling confidential information.
• Comfort working in a fast-paced, evolving environment where change is constant and opportunities to learn are plenty.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

Need more?

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Thursday, the 9th of July.

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