KYC & AML Transformation Lead

Our Centre of Excellence (COE) KYC team is responsible for the implementation and execution of ING Australia’s Know Your Customer (KYC) and Anti-Money Laundering (AML) program. With significant AML/CTF reforms underway in Australia, this role will play a key part in leading ING’s response to these changes, ensuring our frameworks and processes meet new regulatory obligations. Are you ready to make an impact?

We’re on the hunt for an experienced KYC & AML Transformation Lead to join our high-profile Senior Leadership team. Reporting directly to the Head of KYC/Financial Crime Prevention, you’ll steer the implementation and execution of our KYC/FCP strategy while ensuring compliance with regulatory requirements, global standards, and effective risk management.

You’ll drive initiatives to embed reform-driven changes across our AML/CTF obligations, positioning ING to meet new governance, risk assessment, and customer due diligence requirements. Additionally, you’ll inspire, develop, and embed run, change and delivery expertise and both encourage and role model innovation within your team and across the KYC/FCP function.

This is a hands-on position with direct reports where you’ll lead critical initiatives and ensure readiness for upcoming AML reforms. You’ll represent the function at executive-level committees, influence strategic decisions, and provide clear, data-driven insights to executive leadership. This role requires a strong blend of strategic thinking and operational execution, with deep expertise in AML/CTF obligations and reform impacts.

This is a permanent role based in Sydney.

What you’ll do

• Develop and monitor the overarching plan of key activities and deliverables as part of IBAL’s KYC program – including regulatory and global commitments, remediation activity, and readiness for AML/CTF reforms, while ensuring strong governance over all elements of the KYC program.
• Ensure a strong governance and controls environment to ensure all known risks and events are documented with robust action plans in place and managed through to completion.
• Lead the KYC Analytics activities, responsible for reporting on IBAL KYC program performance, supporting KYC Operations with operational reporting, as well as portfolio level customer analysis.
• Manage across a cross functional team to ensure delivery of this activity, and ensuring appropriate interventions are put in place to resolve issues.
• Represent and drive KYC function related initiatives and CI efforts with internal and external stakeholders incl. Group.

What we’re looking for

• A strong background in AML/CTF/Governance, ideally with experience in regulatory projects and deep understanding of upcoming AML reforms and their impact on obligations.
• Previous experience leading a large KYC team within a Financial Services environment.
• Demonstrated knowledge and experience working with Operational Risk Management Frameworks.
• Proven experience in the successful initiation and implementation of change, including reform-driven initiatives.
• The ability to function effectively in a high-pressure, complex environment whilst managing multiple priorities.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications close Tuesday, the 3rd of February.

#LI-DNI