Business Analyst in Anti Fraud

The expected salary for this position: 13 000 - 17 000 PLN gross

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

We are looking for you, if you:

• Can analyze customer journeys, process flows, and complex business topics, identifying gaps and opportunities for improvement.
• Have the ability to translate analysis into clear, actionable recommendations that drive business decisions.
• Possess excellent business writing and presentation skills, including creating compelling and visually engaging PowerPoint presentations.
• Are confident in stakeholder management, able to communicate effectively with international teams and senior decision-makers.
• Are comfortable working in Agile environments and collaborating within cross-functional squads.
• Are eager to learn and adapt quickly, especially in specialized domains such as fraud management.

You'll get extra points for:

• Knowledge of fraud prevention and detection or the ability to quickly learn and apply domain expertise.
• Proven experience in business analysis, including requirements gathering and process optimization.
• Ability to structure complex topics into clear narratives for senior stakeholders.
• Experience in customer journey mapping and process improvement.

Your responsibilities:

• Analyze customer journeys and process flows, identifying pain points and opportunities for improvement.
• Conduct complex business analysis and transform findings into clear recommendations and presentations for stakeholders.
• Prepare ad-hoc reports and insights to support strategic decisions for the Global Fraud Tribe Operations.
• Collaborate with international teams to demonstrate delivered solutions and influence decision-making.
• Support the squad in developing business strategies and improving processes within the fraud management domain.

Information about the squad:

Work in a large international team, in cooperation with many units of the ING Group. At ING Hubs Poland, we operate in accordance with the Agile approach, based on agile methodologies such as Scrum and Kanban. We are an innovative organization that bases its activities on trust in the people we work with. Thanks to the great freedom of action, we stimulate motivation and creativity, which speeds up work and allows us to flexibly adapt to the changing expectations of our business partners. The basis of our organization are small units called squads, which have a clear vision of their product, independently overcome emerging challenges and together develop the most flexible and effective ways of operating

The naming convention in ING would be "Fraud Management Product Expert II"

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.